Member Service Representative

Company: Diversified Members Credit Union

City: Clawson

State: MI

Diversified Members Credit Union (DMCU) is a member-focused financial institution dedicated to providing exceptional financial services and lending solutions to our community. Our mission is to empower our members through personalized service and innovative financial products.

The Member Service Representative (MSR) assists members in all aspects of the credit union’s savings, products and services. This position is responsible for providing up-to-date information, answering questions, research, and resolving discrepancies and maintaining all documentation for savings products and services.

* This position is an ONSITE position located at our Clawson branch! *

• Maintain a cash drawer within the limits in the “Frontline Resource Guide”
• Balance cash drawer accurately and in a timely manner
• Opening, maintenance and closing all account types.
• Handle requests from members for transfers, deposits, loan payments, check requests, wires, IRA’s and any other requests received from members
• Welcome members to the credit union in a courteous, professional and timely manner, providing prompt accurate and efficient service on all products and services
• Maintain service standards and meet Branch Scorecard/sales goals, utilizing the CRM.
• Responding to member inquiries regarding products received in person, by telephone or electronically, in a timely manner
• Maintain accurate, up-to-date documentation that complies with State and Federal regulations
• Research and resolve any issues or discrepancies
• Attend educational seminars annually to retain certification, as applicable
• Generate reports as requested by management
• Perform loan department duties (loan applications) as needed
• Notarize documents as needed (after 6-months in role)
• Audit accounts for accuracy
• Attend all required organizational and departmental meetings as scheduled
• Perform other duties as assigned

• High School Diploma or GED, additional coursework preferred
• Preferred experience with Microsoft Office
• Prior loan experience a plus
• Knowledge of Individual Retirement Accounts and state and federal regulations regarding and become IRA CIS I certified and retain certification
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions”
• Ability to effectively communicate with members and all team members
• Must possess a positive work attitude
• Will serve as back-up for all DMCU branches as needed to fill in during vacation/call-ins
• Completion of all required compliance and information security training annually.

• Ability to lift 10-15 pounds.
• Ability to sit for long periods of time.

The hourly range for this position is $20–$23/hour, depending on experience, qualifications, skills, and relevant expertise. The final compensation offer will be based on the candidate’s experience, qualifications, and overall fit for the role.

Do you already have experience working with the Symitar core platform? Your experience may qualify you for an additional hiring incentive.

Candidates with demonstrated prior Symitar experience may be eligible for this incentive based on their level of experience and proficiency. Eligibility will be discussed during the interview process and is subject to verification following hire.

* Hiring incentive is available for designated positions and is subject to applicable terms and conditions.*

• 90% Company-paid health and dental insurance
• Up to 85% company paid vision insurance
• Company paid life Insurance on your 91st day
• Up to 10 days of PTO within your first year after 90 days of employment
• 15 paid holidays
• 2 Mental Health days after 90 days of employment
• Tuition reimbursement up to $3,500 annually
• 1 Birthday Day after 1 year of employment
• 401K: DMCU will contribute 6% of your creditable compensation and will match 100% up to 2% of your income

This position is an onsite full-time role reporting to our Branch Manager at our Clawson branch location.