Solutions Specialist

Company: Diversified Members Credit Union

City: Clawson

State: MI

Diversified Members Credit Union is a member-focused financial institution dedicated to providing exceptional financial services and lending solutions to our community. Our mission is to empower our members through personalized service and innovative financial products.

The Payment Solutions Specialist is responsible for completing and filing all paperwork received from members filing bankruptcy against the credit union or applying for loan work out plans. Maintain open lines of communication between credit union, credit union attorney and management.

• Maintain collection files according to department procedures
• Process all bankruptcy paperwork, copy loan documents for attorney, update collection software, file maintenance all required fields and forward information to attorney in a timely manner.
• Update all responses or notes from attorney in our collection software.
• Maintain a familiarity with all loan products and rates.
• Ability to multi-task through multiple online platforms, including processing payments.
• Follow up with all accounts that are discharged or dismissed and determine course of action.
• Change rate/payment according to Trustee plan or consent judgment.
• Prepare various reports for management.
• Keeps management informed of various status/actions on accounts.
• Performs other duties as assigned.
• Ensure compliance with all federal and state laws and regulations applicable to the collection of delinquent/bankrupt members.
• Periodically review charge offs for potential collection activities.
• Successfully collect on delinquent and charge-off accounts.
• Assist with repossessions and paperwork.
• Assist with filing disability, death, and unemployment claims through 3rd party vendor.

This job requires an understanding of and compliance with the Bank Secrecy Act, OFAC, the USA PATRIOT Act, and related credit union policies and procedures, including the 10/2/2026 Job Description reporting of suspicious activity, including insider abuse, as directed. The role includes the management and support of subordinate team members’ responsibilities in these areas.

• High School Diploma or GED.
• Job Knowledge
• Policy Compliance
• Productivity
• Knowledge of fair debt collection law is preferred.
• Minimum of one year of experience in collections is preferred.
• Must be computer literate.
• Must be able to use Microsoft suite of products
• Must be dependable with a high level of adaptability
• Strong attention to detail
• Positive, constructive, empathetic, and supportive attitude toward the membership
• Proven experience in conflict resolution, maintaining confidentiality, and communication skills.
• Willingness to work in a team environment.
• Completion of all required compliance and information security training annually.

• Ability to lift 10-15 lbs.
• Ability to sit for long periods of time

The hourly range for this position is $19–$21/hour, depending on experience, qualifications, skills, and relevant expertise. The final compensation offer will be based on the candidate’s experience, qualifications, and overall fit for the role.

• 90% Company-paid health and dental insurance
• Up to 85% company paid vision insurance
• Company paid life Insurance on your 91st day
• Up to 10 days of PTO within your first year after 90 days of employment
• 15 paid holidays
• 2 Mental Health days after 90 days of employment
• Tuition reimbursement up to $3,500 annually
• 1 Birthday Day after 1 year of employment
• 401K: DMCU will contribute 6% of your creditable compensation and will match 100% up to 2% of your income

In Person

This position is required to be onsite at our Clawson branch.