Program Assistant

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Regular Full Time Clerical Claymont, DE, US

Resources for Human Development (RHD) | ACT Plus Program
Delaware
Full-Time
$18.00/hour
Daily Pay Available

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking an organized, compassionate, and team-oriented Program Assistant to join our ACT Plus Program
.

This is an opportunity to play a vital role in supporting a multidisciplinary treatment team while helping ensure individuals receive coordinated, high-quality behavioral health services. As a Program Assistant, you'll serve as a key point of communication between staff, clients, and community partners while helping maintain the day-to-day operations of the program.

If you enjoy working in a fast-paced environment, coordinating multiple priorities, and helping people access the services they need, we'd love to hear from you.

The ACT Plus Program
, a program of Resources for Human Development (RHD), provides community-based behavioral health services designed to support individuals experiencing serious mental health challenges.

The program utilizes a multidisciplinary team approach that promotes stability, recovery, independence, and community integration. The Program Assistant serves as a critical support role within the team, helping maintain communication, coordination, documentation, and continuity of care for the individuals served.

• $18.00/hour
• Daily Pay, access your earned wages before payday
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Company-Paid Training
• Paid Training Programs
• Professional Development Opportunities
• Behavioral Health Experience
• Administrative and Operations Experience

• Support individuals receiving community-based behavioral health services
• Help coordinate care and communication across a multidisciplinary team
• Assist clients in accessing appointments, resources, and supports
• Support continuity of care and recovery-focused services
• Build meaningful relationships with staff and clients

As the Program Assistant
, you will collaborate closely with the Team Leader to facilitate daily program operations in a supportive manner for both staff and clients.

You'll maintain a welcoming office environment, help coordinate schedules and appointments, support documentation processes, and serve as a liaison between clients and team members to promote effective communication and continuity of care.

Team Support & Coordination

• Support daily operations of the ACT team.
• Monitor and coordinate daily team schedules.
• Assist staff both in the office and the field regarding client needs.
• Participate in Daily Team Meetings and contribute updates regarding recent client contacts.
• Help maintain team communication systems and scheduling tools.
• Track and communicate important scheduling updates and follow-up needs.
• Support program leadership with operational and administrative tasks.

Client & Community Support

• Greet and welcome clients, visitors, and community partners.
• Respond to phone calls and direct inquiries appropriately.
• Serve as a liaison between clients and treatment team members.
• Assist with scheduling appointments and coordinating services.
• Support communication with natural supports, families, landlords, healthcare providers, and community resources.
• Respond to walk-in visits and facilitate connection with appropriate staff.

Documentation & Record Management

• Maintain program files, client records, and office documents.
• File, organize, archive, and track clinical and administrative records.
• Assist with scanning, uploading, copying, faxing, and maintaining documentation.
• Maintain accurate billing-related records and tracking systems.
• Verify information and assist with reporting requirements.
• Ensure documentation is completed accurately and maintained according to program standards.

Office Operations & Administrative Support

• Maintain office organization and daily administrative functions.
• Monitor office supply inventories and coordinate replenishment.
• Maintain vehicle records, inspection logs, and program tracking systems.
• Support petty cash…