2nd Shift Warehouse CSR

Location:
Claymont, DE

Shift: Monday-Friday, 3:00 PM-11:00 PM (or until work is completed)
Pay: $21.00/hour

We are seeking a reliable and customer-focused Warehouse Customer Service Representative (CSR) to join our growing logistics team on 2nd shift. This role serves as the key point of contact between customers, warehouse operations, carriers, and internal departments to ensure smooth day-to-day logistics operations. If you thrive in a fast-paced warehouse environment and enjoy problem-solving and customer interaction, we'd love to hear from you!

• Weekly Pay & Monthly Bonus Opportunities
• Family-Oriented and Safety-Focused Work Environment
• Career Growth and Advancement Opportunities

• Respond to customer inquiries regarding shipments, inventory, and work orders.
• Schedule inbound and outbound appointments using the Dock Management System (DMS).
• Coordinate communication between customers, brokers, freight forwarders, warehouse operations, and accounting teams.
• Monitor shipment status and provide timely updates to customers.
• Maintain accurate records and documentation related to warehouse operations.
• Assist with resolving customer concerns and service issues in a professional manner.

• Minimum of 2 years of customer service experience.
• Experience working in a warehouse, distribution, or logistics environment.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable attendance and a strong commitment to customer satisfaction.

The ideal candidate has previous warehouse or logistics experience, excels in customer service, and is comfortable managing multiple priorities. They are detail-oriented, professional, and enjoy working with both customers and internal teams to keep operations running smoothly.