Assistant Restaurant Manager

Assistant Restaurant Manager role at Rackson Restaurants in Claymont, DE. Salary: $17.50 - $20.50 per hour.

Reports to:

Restaurant General Manager.

The Assistant General Manager (AGM) oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability.

The AGM will assist in executing limited GM duties as needed.

• Demonstrates self-awareness, motivates self and others, and proactively seeks feedback
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Creates a supportive environment for team members and resolves concerns promptly
• Treats employees with respect, recognition, and manages sales and labor tracking effectively
• Maintains cleanliness, maintenance, and service standards to uphold brand image
• Plans and executes shift operations efficiently, following company guidelines for cost control
• Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed
• Ensures compliance with labor laws
• Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties
• Identifies trends and implements action plans for improvement, focusing on long-term sales growth
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties
• Other duties as assigned

• Must be at least 18 years of age
• High school diploma or equivalent restaurant management experience
• English required;
  Spanish comprehension helpful; reading, writing, math, and computer/POS skills
• Previous fast food management experience required
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems
• Technically proficient in all aspects of food preparation, production, and delivery; strong knowledge of food handling/food safety procedures
• Strong leadership skills; ability to remain calm and professional in challenging situations
• Ability to handle confidential information with discretion and involve stakeholders as needed
• Willingness to learn all areas of restaurant operations and work multiple stations
• Positive attitude and genuine desire to serve others; treat others with respect and care
• Strong communication skills, including verbal communication in Spanish and/or English
• Self-motivated, action-oriented, and willing to learn
• Dependable with prompt and regular attendance
• Reliable transportation to work and to company events/meetings
• Availability to work a variety of days/times including weekends, evenings, and holidays
• Physical requirements:
  
  ability to lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequent bending, reaching, and cleaning; exposure to varying temperatures; awareness of common hazards
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture; authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Restaurants