Project Manager - United Concordia Dental

JOB SUMMARY

** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check**

ROLE PURPOSE Lead complex initiatives from definition through transition by creating delivery clarity, coordinating cross‑functional execution, maintaining reliable evidence, and enabling timely sponsor decisions.

The Project Manager is accountable for the disciplined planning, coordination, execution, monitoring, and closure of complex initiatives. The role converts approved business objectives into an actionable delivery structure and leads cross-functional teams toward agreed scope, schedule, cost, quality, readiness, and outcome commitments.

The Project Manager partners with the project sponsor, business owner, Program Manager, Business Analysts, technology partners, operational leaders, vendors, and subject‑matter experts. The role establishes and maintains the integrated project plan, facilitates productive working and governance forums, manages risks, issues, assumptions, dependencies, decisions, and changes, and provides transparent evidence of delivery health.

Within the PMO operating model, the Project Manager owns initiative‑level execution. The Program Manager provides the broader portfolio context, governance connection, dependency visibility, coaching, and escalation support. The Project Manager is expected to lead proactively, surface difficult information early, frame recommended actions, and maintain momentum without substituting administration for leadership.

ESSENTIAL RESPONSIBILITIES

Establish a clear, realistic, and controlled foundation for delivery.

• Partner with the sponsor and business owner to clarify the business need, intended outcomes, success measures, scope boundaries, assumptions, constraints, and acceptance expectations.
• Develop and maintain fit‑for‑purpose project charters, integrated plans, schedules, milestone maps, resource needs, and delivery assumptions.
• Confirm roles, responsibilities, decision rights, governance forums, escalation paths, and working agreements.
• Identify internal and external dependencies and incorporate them into planning, sequencing, and commitments.
• Align the delivery approach and level of control to initiative complexity, risk, regulatory exposure, and business need.

Lead day‑to‑day delivery with structure, urgency, and accountability.

• Coordinate cross‑functional execution across business, technology, operations, clinical, regulatory, finance, data, vendors, and other delivery partners as applicable.
• Facilitate working sessions and project meetings with clear purpose, agendas, decisions, owners, due dates, and follow‑through.
• Track progress against approved scope, schedule, cost, quality, readiness, and delivery commitments.
• Maintain delivery momentum by resolving routine barriers, reinforcing accountability, and escalating constraints that cannot be resolved within the project team.
• Validate that deliverables meet documented requirements and acceptance criteria before milestones or phase transitions are considered complete.
• Coordinate implementation, stabilization, transition‑to‑operations, and project closure activities.

Create early visibility and active ownership of conditions that could affect outcomes.

• Identify, document, assess, and actively manage project risks, issues, assumptions, and dependencies in a current RAID log.
• Define owners, mitigation or resolution actions, target dates, contingency plans, and escalation thresholds.
• Manage interdependencies with other initiatives, teams,…