Customer Experience Coordinator
Job in
Clayton, Kent County, Delaware, 19938, USA
Listed on 2026-10-18
Listing for:
Quality Plumbing, Inc.
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Quality Plumbing and Mechanical
Now Hiring:
Customer Experience Coordinator (CEC) — North Kansas City, MO
Pay: $20+/hr (based on experience)
Be the voice behind a 5-star service experience!
We’re looking for a detail-oriented and customer-focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly.
Key Responsibilities- Customer
Experience:
Deliver friendly, professional service over the phone from the first call to final follow-up . - Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule.
- Technician Liaison: Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop.
- Follow-Up Calls: Conduct "happy calls" after service and handle any needed follow-up communications.
- Timesheet Management: Collect, review, and submit accurate technician timesheets.
- Invoicing:
- Prepare and send invoices through Service Titan (ST) and 3rd-party platforms .
- Ensure all job details and billing information are accurate and complete.
- Payment Collection: Collect payments over the phone and log transactions properly.
- Excellent verbal and written communication skills
- Strong attention to detail and multitasking ability
- Comfort with dispatching software, CRMs, or platforms like Service Titan (or similar)
- Experience in customer service, scheduling, or service industry support
- Positive attitude, team spirit, and a proactive work ethic
North Kansas City Office
Pay & Benefits- $20+ per hour , depending on experience
- Supportive work environment and opportunity to grow
- Benefits
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