Senior ServiceNow Administrator

job description summary

job description summary: the senior servicenow administrator serves as a platform subject matter expert, leading complex administrative initiatives and mentoring junior administrators.

this role focuses on platform optimization, governance, stability, and scalability.

design and implement scalable administrative and configuration solutions

lead platform upgrades, performance tuning, and health initiatives

define and enforce configuration standards and guardrails

mentor and review work from junior administrators

resolve complex platform incidents involving scripts, business rules, and integrations

perform forensic troubleshooting of legacy configurations and customizations

own cmdb data quality, reconciliation rules, and ci lifecycle management

administer integration hub, mid servers, and api‑based integrations

create and maintain technical documentation, standards, and runbooks

identify and reduce technical debt and platform risks

5+ years of servicenow experience

advanced servicenow scripting and configuration expertise

bachelor’s degree or equivalent experience

servicenow certified system administrator (csa) (required)

itil® 4 foundation (required)

at least one servicenow cis certification aligned to platform scope (e.g., cis-itsm, cis-cmdb, cis-discovery, cis-sam, cis-vr) (required)

deep understanding of servicenow data architecture

strong knowledge of itsm and enterprise it operations

strong understanding of cmdb concepts and csdm alignment

proven ability to translate business requirements into technical solutions

demonstrated ability to mentor junior administrators and influence standards

the annualized base pay range for this role is expected to be between $100,000–$115,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set.

the base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.

focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs.

to learn more about focus, visit  or follow the company on linkedin.

focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

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