Ticket Seller

Hiring Department

Performing Arts Operations

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of ourregion to experience, appreciate, and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community, and a symbol of this University's commitments to integrate education, innovation, and excellence.

The Ticket Seller provides direct customer-focused guest services to patrons of the facility while conducting retail operations(selling tickets).

• Ensure that guests and patrons of the Touhill are met with courteous and attentive service
• Answer phones and respond to messages for ticketed events within the Touhill
• Provide information to customers about upcoming performances,directions to the Touhill, and other general information
• Communicate appropriate Touhill policies while maintaining awelcoming and friendly demeanor
• Fulfill the Touhill’s mission of being a “welcoming place”

• Process sales primarily by use of computer software programs,including a computerized ticketing system.
• Process credit card payments and balance all transactions topayment summary; may also process cash and check payments.

• Reconcile seating discrepancies and other ticketing issues.
• Escalate more complicated problems to supervisor asneeded.

• Completing University-mandated training as required.
• Completing Touhill-specific training (and/or Touhillqualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wideneeds.

Variable depending on event needs

High school diploma or equivalent and 6 months of experience fromwhich comparable knowledge and skills can be acquired is necessary

• Professional verbal and written communication
• Ability to work long and unusual hours, including late atnight
• Willingness to work hard and take direction
• Experience with House Management or front-of-house operations
• An understanding of theatrical terminology, equipment, andusages
• Good communication skills and customer service experience

$19.50-$25.50

Grade: GGS-005

University

Title:

SENIOR RETAIL SALES ASSISTANT

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

This position is not eligible for University benefits. Individual sin non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan,please visit the Faculty & Staff Benefits website at https://(Use the "Apply for this Job" box below).-plans

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr.