More jobs:
Representative, Email
Job in
Clayton, St. Louis County, Missouri, USA
Listed on 2026-10-28
Listing for:
Caleres
Full Time
position Listed on 2026-10-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
- Assures effective and efficient handling of consumer via electronic communication, mail, social media, or phone calls while meeting key performance indicators
- Assures the accuracy of product knowledge and procedures to handle customer inquiries
- Assures the growth of customer retention by providing positive and professional interactions
- Drive customer satisfaction through email and social chat communications
- Resolve customer concerns efficiently and effectively to drive key performance indicators
- Utilize resources to service customers across all Brands; keeping detailed interaction notes
- Regularly evaluates processes, challenges the norm and recommends improvements
- Recognizes, documents, and alerts supervisors of trends in customer concern trends
- Demonstrates effective issue resolution techniques and follows up appropriately
- Provides phone support for the call center during peak times
- Performs and completes tasks and projects as assigned
- 1 year customer service, retail experience
- Retail call center experience preferred
- High School diploma
- Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
- Excellent written and verbal communication
- Clear and concise writing skills
- Excellent problem solving and conflict resolution
- Strong organization and time management skills
- Ability to work in high pace environment, flexible, good math skills, detail oriented, accountable, and have selling skills
- Ability to work independently and focused on task
- When answering emails and social media correspondence, person must have the ability to be proactive with response so situation is resolved on first contact
- Required:
Basic Microsoft Office Suite;
Intermediate PC, Window, Internet, data entry and typing skills
- Office/Cubicle
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