Front Desk Agent

Description

Le Meridien St Louis Clayton is hiring for a Front Desk Agent!

You should join our team if you believe...

• A warm welcome can set the tone for an entire stay.
• The Front Desk is more than a place to check in — it is the heart of the guest experience.
• Every guest deserves to feel genuinely welcomed, valued, and cared for.
• Great hospitality means anticipating needs, listening carefully, and finding solutions.
• The little details matter, from a smooth arrival to a thoughtful recommendation or a sincere goodbye.
• Strong communication and teamwork are essential to creating an exceptional hotel experience.
• Every interaction is an opportunity to create an UNMATCHED MOMENT
  .

You’re a great fit for this role if you love...

• Welcoming guests with warmth, professionalism, and genuine hospitality.
• Completing guest check-ins and check-outs accurately and efficiently.
• Assisting guests with reservations, room assignments, billing questions, directions, and hotel information.
• Learning and sharing knowledge about the hotel, local area, dining, attractions, and experiences.
• Responding to guest questions, requests, and concerns with patience, professionalism, and a service-first mindset.
• Listening to guests and taking ownership of opportunities to resolve concerns whenever possible.
• Communicating guest needs and important information clearly with Housekeeping, Maintenance, Food & Beverage, leadership, and other departments.
• Monitoring room availability and working closely with Housekeeping to support timely room readiness.
• Handling cash, credit card transactions, guest accounts, and other financial responsibilities accurately and according to established procedures.
• Protecting guest privacy and handling guest information, keys, and personal belongings with care and discretion.
• Answering phones, responding to messages, and assisting guests and callers in a friendly and professional manner.
• Staying organized and composed while managing multiple guests, requests, and priorities during busy periods.
• Looking for opportunities to personalize the guest experience and create moments guests will remember.

We’re excited to have you join us because...

• You understand that the first and last impression of a hotel often begins and ends at the Front Desk.
• You genuinely enjoy helping people and making them feel welcome.
• You can balance efficiency with genuine, personal service.
• You remain calm, professional, and solution-focused when things do not go according to plan.
• You have strong communication skills and are comfortable interacting with guests from a variety of backgrounds.
• You are confident asking questions, listening carefully, and finding solutions.
• You take ownership rather than simply passing a problem along.
• You work well with other departments and understand that great guest experiences require a great team.
• You are dependable, organized, and comfortable working in a fast-paced environment.
• You understand that hospitality is about more than completing a transaction — it is about making people feel cared for.

Education and Experience

• Previous customer service, hospitality, hotel, or Front Desk experience preferred.
• Previous hotel Front Desk experience is a plus.
• High school diploma or equivalent preferred.
• Familiarity with hotel property management systems preferred.
• Ability to learn and accurately use hotel systems, software, and standard operating procedures.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to handle cash, credit card transactions, and guest accounts accurately.
• Ability to maintain confidentiality and protect guest information.
• Ability to resolve guest concerns professionally and appropriately elevate issues when necessary.
• Ability to work independently while…