Security Account Manager

Description

When the lights are on, when the lights are off...your team is always in motion!

Join Blackwell as the Account Manager overseeing a full-scale, 24/7 security force – complete with two Security Supervisors and a team of specialists who rely on your leadership, vision, and calm under pressure. If you want a role where every hour has purpose, you’ve found it!

• Lead, mentor, and coach all employees assigned to the account, including shift supervisors and Flex Officers.
• Foster a culture of accountability, professionalism, and customer service excellence.
• Conduct regular performance reviews and administer disciplinary actions when needed, in partnership with Human Resources.
• Support workforce planning by assisting with recruiting, staffing, onboarding, and ongoing training.

• Ensure daily operational standards, policies, and procedures are consistently followed.
• Maintain full compliance with Blackwell regulations, client requirements, and the Employee Handbook.
• Manage overtime, timesheet accuracy, and payroll deadlines for assigned personnel.
• Perform routine site inspections, provide real-time coaching, and proactively address gaps in service delivery.
• Quickly respond as a Rapid Responder during urgent or emergent situations.

• Act as the primary point of contact for client leaders, building trust through responsiveness, clarity, and follow-through.
• Conduct regular client check-ins and collaborate with Sales to identify opportunities for organic growth.
• Provide timely and professional written weekly recaps, incident follow-ups, and operational updates.
• Manage escalated issues from clients or employees, leveraging support from senior leadership and HR as needed.

• Maintain a deep understanding of each role assigned at the property and support cross-training as appropriate.
• Ensure all staff remain current on required systems, certifications, processes, and policies.
• Collaborate with the Main Office to support process improvements, policy deployment, and technology adoption.
• Perform other responsibilities aligned with the overall purpose and needs of the role.

• Bachelor's degree in Business, Management, Criminal Justice, or a related field preferred.
• Experience managing remote or multi-site teams preferred.
• Strong leadership, decision-making, and problem-solving skills.
• Exceptional communication abilities—verbal, written, and presentation.
• Ability to stay organized, meet deadlines, and perform effectively under pressure.
• Demonstrated flexibility, adaptability, and skill in managing multiple priorities.
• High integrity, customer service focus, and a professional, hospitality-driven demeanor.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and ability to quickly learn new software tools.
• Eligibility to obtain and maintain an unarmed security license per jurisdictional requirements.
• Valid driver's license with a strong DMV record.
• Successful completion of applicable background checks.