Customer Service Representative

Job Overview

Waterway is hiring Customer Service Associates at our Clayton location! Join our team—every day is an opportunity to shine. Ready to make an impact with exceptional customer service? As a CSA, you’ll ensure that every customer’s needs are met while enjoying a supportive team‑based work environment with flexibility, promotional and development opportunities, and great perks.

You’ll sell premium car wash services, Clean Car Club memberships, and trendy retail items, engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It’s more than a job—it’s a chance to grow and build a rewarding career.

Average $18 per hour ($16/hr base + sales bonus).

Flexible schedules including daytime, evening, mid‑week, and weekend shifts that suit your availability.

Waterway Clayton — 122 S Hanley Rd., St. Louis, MO 63105. Other locations across St. Louis available.

• People‑Focused Role – engage with customers and great teammates.
• Work Culture – fun, active, friendly team‑focused culture. Supportive managers and peers.
• Training and Experience – structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling – variable schedules built around your availability.
• Perks and Discounts – free car washes plus fuel and retail store discounts.
• Tuition Assistance Program – up to $4k/year in tuition assistance bonuses.
• Advancement and Cross‑Training – highly structured promotional path. Cross‑training opportunities. Promote from within culture. Path to Management Development Program.

• Be friendly and engaging! A positive attitude and a will to succeed.
• No experience required; experience in customer service, retail, or sales preferred.
• Current and valid driver’s license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings and certifications to perform any of the required functions.

• Provide excellent and timely customer service to create a pleasant experience for customers. Pro‑actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Car Washes – identify customer needs and present complimentary solutions.
  • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
  • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
  • Outside areas: gas pump islands, payment terminal, and entrance to tunnel.
  • Inside areas: counters, merchandise display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point‑of‑sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point‑of‑sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including those related to safety.

• Perform various administrative tasks, such as making bank deposits and picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store…