Retail Client Services Manager

Retail Client Services Manager

Job Location:

Clayton, MO, US.

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Retail Client Services Manager who will work to maintain and improve client‑specific retail conditions and be a key point of communication between the retail team, conditions, and the client team. They will aid the retail organization in training and operations to accomplish the client’s objectives.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today.

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

Responsible for building and managing client products in a database, maintaining operational technical reporting and tools, managing account survey requests, supporting field training, and collaborating with client contacts to deliver optimal solutions.

• Ensure compliance with distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features, and promotional activity and POS distribution.
• Work to resolve any non‑compliance issues at retail where possible and communicate solvable and unsolvable issues properly.
• Perform ride‑withs at all levels of the retail organization.

• Audit stores in assigned geography according to executable items.
• Track and score retail audits, shipment opportunities, and report all competitive activity.

• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations, and assist in sales training.

• Communicate the progress on the executables and tracking results and report all opportunities to the headquarters team/client. Partner with BDM and appropriate Retail Managers to ensure all promotional activity is communicated to the retail team according to set retail standards and methods.
• Relate findings to headquarters team and client as deduced from retail/field contacts and retail meeting feedback.

• May hire, retain, train, coach, guide, direct, and develop direct reports using company‑wide processes, tools and resources.
• May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Travel and driving are essential duties and functions of this job. Travel up to 50%.

• Education:
  
  Associate’s Degree or equivalent experience.
• Experience:
  
  3–5 years in applicable fields.
• Supervisory experience: 2+ years.

• Strong prioritization skills.
• Strong analytical reporting skills.
• Good communication skills.
• Experience in retail management.

• Able to work effectively with management.
• Capable of directing, leading, coaching, and developing people.
• Skilled at visualizing and planning objectives strategically.
• Proficient in developing strategic plans to grow the business.
• Team‑building skills.
• Strong functional experience in retail management and project management.
• Good interpersonal and supervisory skills.
• Basic computer skills (Word, Excel, PowerPoint, Internet).

Work may be performed in an office or warehouse environment. Requires standing, walking, bending, stooping or climbing for 66%+ of the workday. May have exposure to dust and need to lift or push up to 50 pounds 33%–66% of the time.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Job Will Remain Open Until Filled.