Customer Service Operations Associate

About the Company

CT Corporation, a part of Wolters Kluwer, is a leading provider of business compliance, incorporation, and licensing solutions that serves corporations, small businesses, law firms, and trademark professionals nationwide. As part of a global organization trusted by professionals across legal, business, finance, risk, compliance and healthcare industries, CT Corporation helps organizations navigate complex regulatory requirements and maintain compliance with confidence.

We are seeking a detail‑oriented, customer‑focused professional who enjoys research, problem solving, and managing multiple priorities in a fast‑paced environment. This role is ideal for someone who thrives on accuracy, enjoys learning complex processes, and takes pride in helping clients stay compliant with licensing and regulatory requirements.

• This is a hybrid position and will require working in‑office 2‑3x per week.

Total annual compensation may range from $50,000-$58,000.

Compensation: $29,200.00-$48,900.00 USD This role is eligible for Bonus.

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

• Compiling and submitting all assigned customers renewals
• Researching any rejected renewals and corrections needed
• Issuing monthly invoices
• Building Pre‑Filing summaries
• Communicating with coworkers to ensure overall management of assigned customers license portfolios
• Subject matter expert of the department, company and industry

• A minimum of one year of business‑to‑business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Bachelor’s degree from an accredited college/university or equivalent
• B2B client service experience is preferred, not required
• Ability to absorb product knowledge quickly and process information to apply to client needs
• Able to make sound business decisions and exercise discretion and judgment
• Experience generating add‑on sales revenue preferred
• Strong analytical and problem‑solving skills, along with excellent organizational, time management and multi‑tasking skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process.

Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

Wolters Kluwer has a dedicated team of experienced talent acquisition…