Utility Billing Specialist

* Salary Grade SG 106
* * Recruitment Range: $44,032.00 - $54,990.00 *

** Salary offered will be determined based on directly related experience **

* Work Location is Town Hall, Clayton, NC (Johnston County) *

The Town of Clayton is seeking applicants for a Utility Billing Specialist for the dept name Finance Department Billing and Collections Division
. The Town of Clayton employs more than 340 full‑time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec, Library, and Cultural Arts.

The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long‑time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is;

a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community.

An employee in this class is responsible for the activities which involve the generation of utility bills; addressing customer inquiries relating to billing and meter readings; preparing and verifying a variety of reports; coordinating with field staff. Work is characterized by the multiple detailed and procedural steps involved in the billing process and the required independent knowledge of the utility billing process and computer applications.

Work involves public contact and coordination with other departments within the Town, especially the electric, water, sewer and inspections departments. Considerable tact and courtesy are required in the public contact functions. Ability to meet deadlines is critical. Work is performed under general supervision and is evaluated through conferences, by accuracy and timeliness of customer service records and bills, and thoroughness of assigned responsibilities.

• Initiates utility billing process to ensure accurate and timely billing and mailing to residential, commercial, industrial and institutional accounts on a weekly basis. Uploads meter reads from the AMI system into billing software and reviews for accuracy by analyzing a variety of reports (missing reads, high/low usage, negative usage, unbilled account report, etc.) With assistance from Meter Techs, researches failed or irregular reads.
  
  Resets electric meter demand in RNI.
• Manages and receives readings from legacy meters. Manually enters meter readings into billing software to ensure accurate and timely billing.
• Calculates bills and reviews billing register for accuracy; monitors swings in monthly revenue to reflect seasonal usage or inaccuracies in billings. Submits billing file to vendor for printing and proofs bills prior to mailing. Posts bills and manually generates any “out of cycle” bills. Sends electronic billing notifications to customers.
• Submits billing to vendor electronically; reviews sample bill and approves.
• Manages the AMI system to ensure daily schedules are generated for optimization between billing software and Sensus Analytics or AMI (Advanced Metering Infrastructure); resolve errors reported.
• Daily review of SA orphaned meter report to determine cause as meter install, change out, equipment failure or error in billing software; research and update billing software with meter data to resolve issues. If cannot locate installation entity, utilize RNI GPS date to match against Cityworks. Dispatch technicians to verify and enter date into billing software.
• Work daily with Meter Techs to monitor variety of reports in SA (Stale Meters, No Reads, Tamper Alert, etc.) Resolve issues with field staff. Strong knowledge of key alert definitions and diagnostic resolution.
• Daily contact with customers regarding irregularities in consumption. Reviews hourly consumption history and educates customers on usage.
• Generates work order requests received…