Manager, Technical Support; Clayton, NC,

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

Lead and manage assigned technical team in a 24/7 operations environment, to include overseeing day-to-day activities, optimizing processes, equipment and systems for efficiency, availability and quality. Manage team members and ensure alignment with the overall strategy of the organization, while implementing strategies and goals set by higher‑level managers to contribute to the overall success of the organization.

Reports to Senior Manager or Manager.

• Manage daily activities of the assigned technical team & ensure practices are standardized across shifts as needed and aligned with the department strategies
• Ensure responsible equipment is designed, available, capable & accessible to meet production & business requirements
• Ensure execution & improvement of technical tasks in alignment with project or site targets based on assigned area of responsibility
• Identify continuous improvement opportunities & implement resulting process improvements to maintain & improve equipment performance & quality
• Schedule & execute plans in coordination with development or manufacturing schedules
• Manage, lead & coach direct reports to ensure a high performing collaborative team environment
• Provide continuous feedback, structure & accountability to improve team performance
• Drive technical discussion & problem solvinge> create, develop, define & implement dynamic key performance indicators for areas of responsibility
• Collaborate with department leadership for oversight of training, development, coaching, performance management, recruitment & employee relations
• Govern behaviour based on the Novo Nordisk Way
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case-by-case basis based on the role).

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they…