District Supervisor Trainee - Dayton Zone; Includes Northern Cincinnati, Middletown & Dayton

District Supervisor Trainee - Dayton Zone (Includes Northern Cincinnati, Middletown & Dayton)

Job Category
:
Retail

Requisition Number
: DISTR
003038

Posted :
July 18, 2022

Full-Time

Showing 1 location

Clayton, OH 45315, USA

Position

Description:

The District Supervisor at United Dairy Farmers is responsible for oversight, leadership and management of 6-9 stores assigned. The primary responsibility of a District Supervisor is to ensure the delivery of outstanding service to every Guest across each store by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), including insuring stores maintain a UDF standard of excellent store conditions.

The District Supervisor ensures the safe and efficient operation of all stores within the district while complying with all laws and regulations, and all company policies and requirements. District Supervisors are also responsible for coaching and developing our associates and ensuring each store management team has a focus on development.

Guest Experience

Directing Store Management Teams: monitor daily activities; coach The Hi Five Guest Experience; train associates personally or oversee their training by others; make recommendations for promotions, demotions, suspensions or separations;

Overall Guest Services:
Ensure that stores are providing the signature UDF Hi Five Guest Experience. Analyze guest experience and Quality Assurance scores to determine base line levels of service and quickly respond to areas of improvement.

Stocking Merchandise:
Insure and oversee process of stores to keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.

Dip Side Guest Services:
Ensure each store is prepared in hand-dipped ice cream operations based on company standards.

Leadership & People Development

District & Store Staffing:
Oversee and participate in the recruitment, interviewing and selection of store associates. Ensure each store is determining the most efficient use of allotted labor hours while optimizing labor within their district.

o Upbeat, positive management style that fosters engagement and a team attitude toward a close, tenured group. Comfortable operating in a family run environment.

o Responsible for providing direct reports with timely, candid and constructive performance feedback; developing associates to their fullest potential and provide challenging opportunities that enhance associate career growth.

o Developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding associates for accomplishments.

o Incumbent also holds his direct reports accountable for performing the same functions and activities with their direct reports if applicable.

o Responsible for growing associate engagement within the team as measured by regular engagement surveys.

o Grow and Develop Store Leadership teams and offer opportunities to shadow incumbent and/or cover the District Supervisor role while incumbent is out (i.e., vacation coverage)

Store Operations

Inventory Control:
Ensure that each store in the district is adequately stocked with merchandise at all times and store managers are accurately recording all sales transactions, vendor transactions, ordering and pricing of product; participates in audits done quarterly at each store;

Security:
Works with the store leadership team to minimize shoplifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. Works with Security team on investigations.

Point of Sale System and Gas Console:
Ensure stores are properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change. Coordinate with Corporate Fuel team on pricing strategy and changes.

E…