Retail Keyholder; Store

Retail Keyholder (Store 5599) – Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

• Provide best-in-class guest service: greet guests promptly, respond to questions courteously, recommend additional items, highlight promotions and the trade‑in program, and express gratitude to every guest.
• Support the overall shopping environment, managing visual and operational elements and nurturing guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top‑notch service.
• Answer phone calls promptly and professionally, addressing guest comments in person or on the phone.
• Promote Game Stop’s unique guest benefits, such as the title reservations program and the Pro Rewards loyalty program.
• Maintain a clean, organized, and merchandised store, including restrooms, fixtures, and equipment.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control, loss prevention practices, and bank deposits as required.
• Conduct inventory counts, stock/restock merchandise, and ensure all products are represented on the sales floor.
• Assist store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Reconcile daily business transaction totals accurately in the POS system and manage closeout paperwork and bank deposits.
• Check shipments for discrepancies, record findings, and report to management as needed.
• Process defectives/recalls and stock pulls accurately and promptly.
• Inspect associates' and leaders' packages and belongings at store closing or the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Follow all opening and closing procedures and consistently adhere to Game Stop policies and procedures.
• Observe associate performance and provide timely feedback to store management.

• Proof of identity and eligibility to legally work in the United States.
• Minimum of 18 years of age.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and friendly assistance to every guest.
• Clear verbal and written communication and listening skills, with bilingual English/Spanish preferred.
• Ability to work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and complete required paperwork accurately.
• Basic math skills and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks promptly.
• Problem‑solving skills and sound judgment.
• Follow written, oral, or diagram instructions.
• Deliver bank deposits following loss‑prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and some holidays, with a minimum of 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Perform physical tasks: bend, stoop, reach, climb ladders, lift merchandise up to 30 lbs., and stand/move within the store for up to 10 hours per day.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

Full‑time store positions at Game Stop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.

$11.50 - $14.25 per hour