Senior Living Manager - Clear Lake, IA

Full Time - Senior Living Manager - Clear Lake, IA

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The Senior Living Operations Manager is responsible for overseeing the day-to-day operations of a senior independent living community, ensuring the delivery of high-quality care, services, and a positive living environment for residents. This role includes leadership of staff, fostering resident engagement, managing facility operations, resident activities, community engagement, wellness center operations, and ensuring compliance with regulatory standards.

• Strategic Planning & Innovation
  • Goal Setting:
    Collaborate with senior leadership to set community goals and objectives, creating action plans that align with the organization's mission and long-term strategy.
  • Process Improvement:
    Continuously assess operational processes and identify opportunities for improvement. Propose and implement changes that streamline operations and enhance the resident experience.
  • Marketing & Occupancy:
    Lead marketing and outreach initiatives aimed at increasing occupancy, working closely with sales and marketing teams to attract new residents, maintain a robust waiting list pipeline, and maintain full occupancy.
  • Resident Relations & Engagement
  • Resident Satisfaction:
    Ensure that residents' needs and concerns are addressed promptly and effectively, promoting a high level of satisfaction and quality of life.
  • Activities & Programs:
    Oversee the planning and execution of resident activities, social programs, and wellness initiatives that promote resident engagement, physical health, and social connection.
  • Family & Community Communication:
    Maintain open lines of communication with residents' families and the broader community, providing regular updates and addressing concerns, as necessary.
  • Feedback Mechanism:
    Implement feedback systems to gather input from residents and families, utilizing the information to continuously improve services and experiences.
• Operational Oversight
  • Facility Management:
    Ensure that all areas of the community, including resident units, common areas, grounds, and amenities (e.g., gym, pool, etc.), are clean, safe, and well-maintained.
  • Compliance & Safety:
    Lead efforts to ensure the community is compliant with all local, state, and federal regulations. Oversee health and safety protocols, emergency procedures, and conduct regular safety drills.
  • Budget Management:
    Develop, monitor, and manage the community's budget, ensuring financial resources are effectively allocated. Track spending, manage expenses, and identify cost‑saving opportunities while maintaining service quality.
  • Quality Control:
    Monitor daily operations, conduct audits, and review resident feedback to identify areas for improvement, ensuring high standards are met consistently.
• Staff Leadership & Development
  • Team Management:
    Lead, motivate, and supervise staff, ensuring that all employees are trained, aligned with community goals, and provide high-quality care and service to residents.
  • Performance Management:
    Conduct regular performance evaluations, offer constructive feedback, and support staff development through ongoing training, mentoring, and professional growth opportunities.
  • Staffing & Scheduling:
    Oversee staffing levels and create work schedules to ensure proper coverage and efficiency. Manage recruitment, hiring, and retention strategies to maintain a stable and qualified workforce.
  • Conflict Resolution:
    Address and resolve staff concerns or conflicts in a timely and professional manner, maintaining a positive work environment that fosters teamwork and respect.
• Regulatory & Legal Compliance
  • Policy Development:
    Develop, implement, and enforce policies and procedures to ensure compliance with regulatory standards, industry best practices, and organizational guidelines.
  • Licensing & Accreditation:
    Oversee the community's compliance with licensing requirements and maintain necessary certifications and accreditations.
  • Risk Management:
    
    Identify potential risks, both operational…