Customer Support Service Specialist; Mid-Level or Lead

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) team is seeking a Customer Support Service Specialist (Mid-Level or Lead) to support the Guidance Subsystem Support Contract (GuSSC) program in Hill Air Force Base, UT or Layton, UT. Boeing Defense and Space Systems is growing in the area of aircraft, missile, weapons, and autonomous system guidance, navigation, and control (GNC) system design, development, integration, and test.

The Inter Continental Ballistic Missile (ICBM) Minuteman III Guidance Engineering team is looking for motivated, talented individuals to join this robust long-term program. The candidate supports sustainment operating as the PFAS and PADS Labs Manager. The key to this position is the ability to keep equipment and labs in an operational ready state.

• Provide PFA Lab (classified) and PADS Lab (unclassified) technical support for maintenance, repair, and preventative measures that ensure continued safe and reliable operations for mission critical software development programs.
• Provide technical support for maintenance, repair, and preventive measures that ensure continued safe and economic operations for customers
• Apply technical knowledge to research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data
• Communicate design and operational issues and concerns with engineering
• Develop in-service correspondence for continued safe operation and maintenance of equipment
• Participate in accident investigation team or support team
• Participate in disabled product on-site surveys to assess extent of damage
• Adapt existing test procedures
• Ensure GFE and classified items are tracked, managed, and inventoried

• Level 3: 5+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
• Level 4: 9+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
• 5+ years of experience with technical problem resolutions at various levels: component parts, harness subassemblies and assemblies, subsystem and system integration

• Experience working with and troubleshooting computers and computing equipment (cables, IO interfaces)
• Experience inspecting, cleaning, and troubleshooting circuit cards
• Experience with Windows Operating Systems
• Cybersecurity experience (access control, user admin control, systems security, and backups)

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement…