Behavioral Health Assistant

Description

This position involves coordinating office activities, managing schedules, handling prior authorizations and insurance work, completing paperwork, addressing patient concerns, maintaining departmental email, and other duties as assigned.

• Manage office schedule.
• Schedule behavioral health patient appointments.
• Do prior authorizations and work with insurance companies as needed.
• Act as liaison to coordinate issues with Business Office, Administration, and Clinical Services.
• Complete FMLA and disability paperwork on behalf of providers.
• Coordinate the review, revision, and implementation of department policies.
• Address concerns and questions with walk-in patients.
• Manage departmental email.
• Other duties as assigned.

• Education: High school diploma or equivalent required; college-level coursework preferred.
• Experience: Three to five years of previous healthcare-related experience preferred. Experience with medical billing and coding preferred.

• Highly proficient with Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
• Ability to manage, control, and direct multiple tasks at the same time; detail-oriented, organized.
• Optimistic and energetic with highly refined interpersonal and communications skills.
• Demonstrated ability to exhibit compassion, courtesy, and respect for employees and patients.

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Involves sitting approximately 90 percent of the day, walking or standing the remainder.