Sales Manager

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The primary role of the Sales Manager is to lead their department of responsibility to exceed their set targets by ensuring the proper execution of our guest engagement model, frequent one‑on‑ones, performance management and sales floor leadership, while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success requires a holistic approach to business operations.

• Ensure that the retail store team is fully staffed with the right number of people and the right talent to meet standard work expectations. Optimize coverage for productivity and efficiency.
• Ensure all team members have completed training and demonstrate the ability to effectively execute company expectations and ongoing training modules.
• Recruit, lead and develop all team members and develop a culture of passionate, high‑performance teams.
• Lead and develop a team of supervisors to execute the Guest Engagement Model proficiency through a culture of coaching store teams daily.
• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work.
• Actively engage both team members and guests to assess execution of the Living Spaces Guest Engagement Model.
• Handle escalated guest situations and resolution.
• Identify gaps using scorecards and behavioral misses and create business plans for people and process.
• Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store “bench.”
• Open and close the store as needed, including securing the building, enabling and disabling the alarms.
• Generate energy within the store through recognition and transparent in‑moment conversations.
• Perform the role of sales floor leader ensuring all guests are being engaged and led through the buying journey.
• Drive results by developing dedicated focus around SOPs, retail processes and procedures.
• Build a culture throughout the store that drives positive company‑expected support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.

To be determined.

• Education/
  
  Experience:
  
  Bachelor’s degree (B.A., B.S.) or equivalent from a four‑year college in business, design, retail management, sales, merchandising, or related field preferred. Five years’ experience in a direct customer‑interactive environment required; high volume. Three years of management experience required. Equivalent combination of education and experience will be considered.
• Computer
  
  Skills:
  
  Proficient in Microsoft Office including Word, Excel, and PowerPoint.
• Certificates and Licenses: None required.

This position will manage the sales supervisor team within the store. Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have an accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.

Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

Pay range: $57,500.00 – $76,750.00. Overtime pay is available for eligible, non‑exempt team members. Reimbursement for expenses required by applicable law and company policy.

Retail, Guest Services and…