Ticket Office Representative

Position Summary

Ticket Office Representatives are responsible for assisting in the daily operations of the Bay Care Box Office at Bay Care Ballpark. This includes processing ticket requests at walk‑up windows and over the phone. They must be willing to work event‑based hours, including nights, weekends, and holidays as required by the ballpark’s schedule. This position is located on‑site at the Bay Care Ballpark in Clearwater, FL.

• Perform as a ticket sales representative for ticketed events at Bay Care Ballpark for current and upcoming events using a computer‑based sales system (Pro Venue)
• Assist in the daily operations of the Ticket Office; including mailings, answering phones, filing orders and other duties as assigned.
• Help in resolving customer ticketing issues.
• Communicate effectively with fellow co‑workers and guests.
• Perform associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
• Perform miscellaneous job‑related duties as assigned.

• Knowledge of cash management principles and/or procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Knowledge of ticket office workflow patterns and associated staffing requirements.
• Ability to handle a flexible work schedule, to include some evenings and weekends.
• Ability to operate a computerized ticketing system.
• Knowledge of automated events seating charts.
• Ability to make administrative/procedural decisions and judgments.
• Ability to investigate and analyze information and draw conclusions.

The Phillies are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Entry level

Full‑time

Administrative