Client Success & Retention Specialist

Client Success & Retention Specialist

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Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high‑energy atmosphere? If you said yes, then look no further!

Founded in 1998, Postcard Mania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay’s Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

As a Client Success & Retention Specialist, you will become a product expert for our Everywhere Small Business (ESB) platform. You’ll work directly with clients, analyzing their marketing campaigns and demonstrating how each element of their strategy is driving results. A key aspect of your role is to respond to cancellation requests and present data‑driven insights to help retain subscriptions, ultimately maximizing client ROI.

You will also have the chance to upsell additional products and services to enhance client success.

Monday to Friday, 9:00 AM – 6:00 PM | $650/week plus bonuses

• Lead daily team meetings and strategy sessions
• Develop and implement follow‑up strategies with existing clients
• Achieve and exceed weekly and monthly performance metrics
• Continuously educate yourself on your market and client needs
• Maintain accurate CRM data, clean up your pipeline, and provide weekly reports
• Drive cancellation prevention efforts by using data to demonstrate ROI to clients
• Collaborate with teammates and contribute to the overall success of the company

• Great communicator – someone who’s comfortable asking questions and sharing knowledge
• Problem solver – able to think on your feet, adapting quickly while following a proven process
• Self‑motivated – you thrive in a fast‑paced environment and stay organized without needing external motivation
• Team‑oriented – you work well in a collaborative setting and share best practices with colleagues
• CRM & sales tools experience – familiarity with CRM platforms and other sales tools is a plus
• Cancellation prevention or B2B sales experience – ideal but not required

• Medical, Dental, Vision & Life Insurance
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
• Paid vacation time that increases with longevity
• 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Free yoga on-site twice a week
• Free monthly visits to a local chiropractor and more!

Entry level

Full-time

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