Ticket Operations Specialist

REPORTS TO:

Director of Ticketing & Sales STATUS:
Full-Time/Exempt POSITION CONCEPT:

To serve the Mission, Vision and Values of REH, Inc by assisting the Director of Ticketing & Sales in the management of the ticketing database and performance setup including, but not limited to inventory management, ticketing processes, consignments, promotions, discounts, private sales, and VIP packages, in support of marketing objectives. Provide excellent customer service to all constituents – internal and external.

• Assist in the process of building events and insuring integrity of sales process, using best practices and established guidelines.
• Serve as liaison to third party ticketing agencies, promoters, artist management, rental clients, etc. as necessary.
• Serve as liaison to internal departments regarding releases, ADA locations, fan clubs, promotions, on‐sales, and information dissemination to sales staff.
• Ensure efficient systems and data management to keep REH current with best Tessitura/Tnew practices.
• Assist in creation and fulfillment of VIP experiences and packages.
• Support accessibility and regulatory compliance.
• Analyze and resolve ticketing software discrepancies.
• Reconcile third party sales including consignments, fan clubs and vouchers.
• Prepare and distribute reports, audits, seat maps, etc. as required.
• Proof and review collateral materials on behalf of ticketing including email blasts, brochures, etc. as requested.
• Professionally represent Ruth Eckerd Hall at all times.
• Attend various organizational meetings.
• Complete all other duties as assigned.

• Two years of college with concentration of business preferred.
• High school diploma or equivalent required.
• Two years’ experience with computerized ticketing program required.
• Experience with Tessitura a plus.
• Two years’ supervisory experience preferred.
• Four years working in a customer service or public contact role.

• Ability to work effectively with patrons, staff, volunteers and event personnel.
• Basic cash management and bookkeeping skills.
• Ability to teach Ticket Office procedures and customer service skills to others.
• Ability to organize and coordinate people, projects and tasks.
• Ability to analyze and quickly resolve customer problems, staff conflicts and operating problems.
• Ability to anticipate problems or to identify them before significant impact on service delivery, expenses or revenues.
• Demonstrated proficiency operating a PC required.
• Demonstrated proficiency using Microsoft Word and Excel or equivalent strongly preferred.
• Ability to multi‑task and be successful in a high volume, fast paced environment.

• Ability to lift and carry up to 25 lbs.
• Ability to sit at a computer for extended periods‑of‑time.
• Ability to stand at a Ticket Office window for extended periods‑of‑time.
• Ability to operate computer, calculator, and other basic office machines.
• Ability to use telephone.
• Ability to maintain good attendance is a condition of employment and a function of this position.

• Valid driver's license and safe driving record.
• Ability to work nights and weekends.
• Successful completion of a background check and drug screen.

Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.