Business Solutions Analyst III

Direct message the job poster from Frank Winston Crum Insurance

Frank Crum is a Top Workplace!
Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 40 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value‑added services.

What has not changed though is the firm’s commitment – echoed throughout the family of companies – "always to do the right things for the right reasons!"

Team members lead meaningful initiatives, analyze complex problems, and collaborate with partners across the organization to deliver practical, high‑impact outcomes. If you thrive in an environment of continuous learning, ownership, and cross‑functional collaboration, this is an excellent place to develop your career.

We exist to serve our external and internal customers by turning business needs into executable solutions and connecting strategy to execution—making work visible, requirements clear, and impacts understood—so our organization delivers the right change, at the right time, for the right reasons.

We are excited to announce our search for a full‑time Business Solutions Analyst III
! In this role, you will have the opportunity to impact the Frank Crum business everyday by taking an active leading role in supporting the various applications used by Frank Winston Crum Insurance.

• Leads cross‑functional discovery for complex initiatives involving multiple business units and systems (e.g., multi‑state product rollouts, major rating changes, new distribution or servicing capabilities)
• Clarifies business goals/needs and desired outcomes before solutioning, ensuring alignment to FWCI’s strategic goals and value map
• Models end‑to‑end processes and value streams, identifying friction, handoff issues, and controls; recommend future‑state designs
• Defines detailed business rules, data requirements, and non‑functional expectations (performance, controls, regulatory/compliance needs)
• Partners with Product Owners or business leads and project leaders to shape scope, MVP definitions, and phased delivery plans
• Leads UAT strategy for complex releases, including risk‑based testing, integration scenarios, and coordination across multiple teams
• Serves as a key liaison between Business and Technology, ensuring “checks and balances” while maintaining true ownership of business requirements
• Leads cross‑functional discovery; drives decision‑making with structured options
• Model’s end‑to‑end processes and value streams; identifies control points and risks
• Mentors BA I and BA II team members; reviews artifacts, shares best practices, and helps uplift team capabilities
• Guides diverse stakeholders toward decisions and shared understanding.
• Knowledge of broad P&C value chain (distribution → quote/bind → issuance → billing/service) and regulatory considerations
• Knowledge of core insurance domains (policy admin, rating, billing, portals, data/reporting) and the relationships between them

• Bachelor’s degree in business, technology, mathematics, or related field (or equivalent experience)
• 5–7+ years of business analysis experience in P&C Insurance (or equivalent), with significant exposure to complex projects and cross‑system processes
• Experience working in Agile and hybrid environments (sprints, releases, and Stage‑Gate milestones)
• Strong analytical skills, including comfort with data, metrics, and KPIs to inform decisions and measure outcomes

• Health Insurance is zero dollar paycheck cost for employee's coverage and only one‑hundred‑ninety‑five dollars a month for family
• Dental and Vision Insurance
• Short‑Term Disability and Term Life Insurance at no cost to the employee
• Long‑Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan…