Client Success Representative

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POSITION TITLE: Client Success Representative

DEPARTMENT: Client Success

POSITION

REPORTS TO:

Client Success Manager

STATUS: Employee, Full Time, exempt

LOCATION: Clearwater, Florida

BENEFITS: Eligible for standard company benefits

The FASTer Way to Fat Loss is the premier virtual intermittent fasting fitness and nutrition program on the market today. We focus on the whole health and well‑being of our clients, offering an exceptional member experience with the highest quality programming and cutting‑edge strategies to help clients become well, prevent disease, and live their lives with energy and purpose. Since 2016, we have served nearly 500,000 clients and were recently named the #1 fastest‑growing digital fitness plus nutrition company in the country by Inc.

Magazine.

We are looking for a friendly and hard‑working Client Success Representative to join our team. You will be responsible for answering all incoming calls, emails, texts, and other communications, handling customer questions and outbound complaints, and transferring potential leads to our sales team. The ideal candidate should have an outgoing and positive demeanor, strong work ethic, and a track record of working well with others in a team environment.

Experience in customer service is preferred, but we are willing to train the right person.

• Provide world‑class service for current FASTer Way clients, coaches, and community members
• Engage in multi‑platform outreach to nurture prospects and ensure strong growth of both new client and VIP programs
• Proactively communicate with clients who would like to initiate a change in their new client or VIP membership status
• Provide consistent high‑quality customer service experience to all conversations that lead to a quality client experience and ultimately to increased client retention
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns, resolving customer complaints via phone, text, and/or email in less than two hours
• De‑escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Report and track specific KPIs and benchmarks
• Collaborate with other call center professionals and team members to improve customer service, acting as a liaison between clients and the company
• Other duties as assigned

• High school diploma or equivalent; college degree preferred
• Self‑motivated
• Dependable
• Excellent verbal and written communication skills
• Strong active listening skills
• Ability to multitask, prioritize and manage time effectively
• Positive attitude
• Strong ability to adapt to rapidly changing environment
• Positive and excited to join the FASTer Way team
• Knowledge of Google Sheets
• Ability to engage and collaborate with clients and team members
• Demonstrated ability to think and work independently with limited supervision
• Strong organizational skills and ability to prioritize multiple objectives
• Effective interpersonal skills to be capable of working with all levels of office personnel
• Goal and deadline oriented

As the premier virtual intermittent fasting fitness and nutrition program on the market today, we focus on the whole health and well‑being of our clients, providing an exceptional member experience with the highest quality programming and cutting‑edge strategies to help clients become well, prevent disease, and fulfill their purpose with energy.

• Bold Action
• Excellence
• Integrity
• Adaptability
• Generosity

• Exercise
• Nutrition
• Personal Growth
• Relationships and people
• Humor
• Fun
• Self‑Reflection

We offer a fun, fast‑paced environment, competitive compensation, health insurance reimbursement, and a once‑in‑a‑lifetime opportunity to board the rocket ship.

FASTer Way to Fat Loss (a subsidiary of Tress Marketing Solutions, LLC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, or medical condition.