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Patient Advocate Rep - Clearwater, FL
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2025-12-31
Listing for:
Lincare Holdings
Full Time
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
The Patient Advocate Rep will be responsible for handling questions, complaints, or suggestions about Company services or products. This employee will also be responsible for answering phones, reporting, and analyzing customers' information and needs. They support the field personnel, referral sources, and customers with their needs.
Job Responsibilities- Primary contact for all customer experience reporting and complaint handling activities related to Company services or products
- Independently receive, document, investigate, and coordinate responses to complaints
- Ensure timely investigation of and response to complaints
- Initiate and participate in investigations and corrective action arising from customer complaints
- Maintain current and complete complaint files
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