Customer Service Representative CallTaker

Not a Remote position.

Schedule:

Mon-Tues-Thurs-Fri-Sat, 11:30am-8:00pm.

Wheelchair Transport Service is a local, family-owned non-emergency transportation company serving the Tampa Bay community for over 50 years.

The non-emergency transportation industry is dynamic and expanding. If you seek an opportunity with a company that values work-life balance and growth, this is your chance.

We are looking for professionals who:

• Can demonstrate empathy towards clients,
• Are detail-oriented, motivated, and thrive in a fast-paced environment,
• Can make quick decisions within established guidelines,
• Remain positive under pressure,
• Have strong work ethics,
• Are team players.

The Position

The customer service representative reports to the Call Center Manager and is responsible for:

• Following the assigned schedule,
• Answering inbound calls, emails, and texts,
• Fulfilling client needs via communication channels, including booking appointments, confirming rides, verifying payment info, handling complaints professionally, etc.,
• Data entry and scheduling transportation appointments accurately according to departmental standards,
• Making outbound calls related to scheduled appointments,
• Ensuring 100% accuracy in bookings,
• Providing high-level customer service following quality guidelines,
• Meeting performance targets set by the company,
• Collaborating with team, supervisor, and other departments for optimal client experience,
• Staying updated on procedures and standards,
• Performing other duties as assigned,
• Adhering to company policies and procedures.

The Position Requires:

• Eligibility to work in the United States,
• High school diploma or equivalent,
• In-office work environment,
• Ability to sit or stand for extended periods,
• Use of headsets for long durations,
• Fast and accurate typing skills (minimum 40 WPM),
• Level 2 background check clearance.

We Offer

• Benefits including Health, 401(k) Match, Dental, Vision, and Life insurance,
• Full-time employment,
• Dynamic work environment,
• Salary ranging from $13.00 to $17.00 per hour depending on experience.

Apply here to join our team!

Job Type: Full-time

Expected hours:
Up to 40 per week