Customer Service Rep.- Clearwater

International Diamond Center Pay Range

This range is provided by International Diamond Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr – $19.00/hr

Join Our Team as a Customer Service Representative!

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a fast‑paced environment and enjoy helping customers with their needs? International Diamond Center is looking for a dedicated Customer Service Representative to join our team. In this role, you will be a key player in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and supporting our sales team.

• Daily Operations:
  Balance daily business activities, including cash and check deposits, and verify amounts.
• Transaction Management:
  Process all sales invoices, repair invoices, customer layaways, and special orders.
• Customer Follow‑Up:
  Follow up on repair invoices for vendor pricing, customer pricing, and delivery dates. Coordinate customer pickup of repairs, special orders, and layaways.
• Issue Resolution:
  Assist in resolving customer issues as they arise.
• Showroom Assistance:
  Help in the showroom with customers as needed and keep the showroom presentable at all times.
• Administrative Support:
  Prepare and process customer credit applications, maintain daily transaction logs, and assist with answering phones.
• Sales Support:
  Provide support for the sales team by calling customers and stocking inventory when new merchandise arrives.
• Additional Tasks:
  Assist with complimentary jewelry cleaning, gift wrapping, and any other related duties as assigned or requested.

• Customer Focused:
  High energy and a strong commitment to customer satisfaction.
• Communication
  
  Skills:
  
  Excellent communication skills are required.
• Attention to Detail:
  Strong attention to detail and follow‑up skills.
• Problem Solving:
  Strong problem‑solving and interpersonal skills.
• Technical
  
  Skills:
  
  Proficient in using computers and related software.
• Multitasking:
  Ability to handle multiple tasks efficiently.
• Attitude:
  Positive attitude, self‑starter with solid time‑management skills.

• This is a full‑time position.
• May require occasional overtime, especially around the holidays and quarterly shows.

At International Diamond Center, we value dedication, professionalism, and a passion for customer service. We offer a dynamic and supportive work environment where your contributions will be recognized and valued. Join us and be a part of a team that prides itself on delivering exceptional service to our valued customers.

Entry level

Full‑time

Other

Retail Luxury Goods and Jewelry

International Diamond Center is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. All qualified applicants are given equal opportunity, and selection decisions are based on job‑related factors.