Prestige Rep- Customer Service - Hybrid - TEMP to PERM

Prestige Rep
- Customer Service - Hybrid - TEMP to PERM at L'Oréal

JOB TITLE: Customer Experience Service Excellence Representative - TEMP to PERM

REPORTS TO: Supervisor, Customer Experience

DEPARTMENT: Omni Customer Experience

LOCATION: Clearwater, FL – Salon Centric National Operating Center (NOC)

Salon Centric, a wholly owned subsidiary of L'Oréal S.A., is the premier distributor of salon professional products in the USA. Created by L'Oréal USA in 2008 and operating in 48 states, Salon Centric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. We love doing it!

Whether we're narrowing down the perfect product assortment or giving advice face to face, we're here for salon pros every step of the way. While you don't need beauty industry experience to find the perfect Salon Centric job for you, we’re looking for people who are passionate about giving salon professionals everything they need to thrive.

At Salon Centric we are committed to creating a Beautiful Place To Work. We understand that your career journey is unique, and we strive to offer an inclusive, diverse and equitable culture to foster your passion and enhance your skills.

Job Summary: In this role you will provide customer service to a diverse group of assigned beauty professionals, salons and individual stylists as well as internal Salon Centric stakeholders utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by Salon Centric. You will work with the latest technology offering state of the art customer service.

• Research issues and bring resolution to complex situations using technology, sound judgment and excellent follow‑through ability within established standard operating procedures and guidelines for customer service policy.
• Use strong customer service ability to provide value‑added services and resolve cases in a timely and accurate manner.

• Mosaic, Salesforce, SAP experience preferred
• Fluent oral and written English a must, fluent oral and written Spanish skills preferred
• High School diploma or equivalency
• Must possess good judgment and ability to make independent decisions within department protocols. Demonstrates an enthusiasm and interest for all assigned tasks
• Ability to create professional and empathetic experience
• Excellent computer skills using Microsoft Office software
• Data Entry experience required
• Able to handle a high volume of tasks, inquiries and difficult issues with tact and professionalism
• Must be able to handle multiple tasks at one time with a high attention to detail
• Ability to work overtime when required

• Not Applicable

• Full-time

• Production, Supply Chain, and Manufacturing

• Manufacturing and Personal Care Product Manufacturing