Customer Service Specialist

# Customer Service Specialist Clearwater, FL 33760## Overview Salary Range $22.00 - $22.00 Hourly Position Type Full Time Job Shift Day Education  Level Not Specified

Travel Percentage None Category Customer  Service## Description JOB DESCRIPTION At ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets.

Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.
*
* Position Title:

** Customer Service Specialist  
** Department:
** Customer Success  
*
* Reports To:

** Customer Service Supervisor  
** Location / Work Environment:
** Clearwater Office Environment  
** Worker Classification:
** Temp to Perm  
** FLSA Status:
** Non-Exempt  
** Job Level:
** Standard
* * Competitive Benefits:
Medical, Dental, Vision, 401k with Employer Match, Pet Insurance, and More!**# Job Purpose The Customer Service Specialist serves as a primary point of contact for patients, healthcare providers, and internal teams, supporting order-related inquiries, service requests, and account coordination. This role ensures timely communication, accurate documentation, and effective issue resolution while maintaining compliance with HIPAA and company policies. By delivering high-quality service, supporting order visibility and follow-through, and collaborating across departments, this position contributes to a seamless customer experience and supports ROMTech's Clinician guided at-home rehab model.#

Key Responsibilities ## Essential Duties
* Serve as the primary point of contact for patients, clinics, healthcare providers, and internal stakeholders regarding product orders, service requests, account inquiries, and operational support needs.
* Educate patients and customers on ROMTech products, usage expectations, delivery timelines, and service processes.
* Manage inbound and outbound telephone calls, emails, and other communications with professionalism, urgency, and accuracy.
* Resolve customer concerns, complaints, and service-related issues while maintaining compliance with HIPAA and company policies.
* Accurately document customer interactions, account activity, and service requests within CRM, EMR, and other designated systems.
* Monitor open orders, delayed orders, and backorders, proactively communicating updates and coordinating resolution activities.
* Support Sales, Operations, and Customer Success teams through order processing, tracking, and customer follow-up communications.
* Collaborate with cross-functional teams including Sales, Logistics, Billing, Clinical Operations, and Customer Success to ensure a seamless customer experience.
* Maintain customer records and account information with a high degree of accuracy and attention to detail.
* Ensure compliance with applicable policies, procedures, quality standards, and confidentiality requirements.
* Support customer satisfaction initiatives and contribute to departmental service-level goals and key performance indicators.## Other Functions
* Assist with administrative and operational support activities as needed.
* Participate in training, onboarding, and professional development programs.
* Contribute to process improvement initiatives and workflow optimization efforts.
* Support special projects and departmental initiatives as assigned.
* Performs other related duties as assigned to support operational and business needs.## Qualifications JOB QUALIFICATIONS##

Skills and Abilities

### Required
* Strong customer service and relationship management skills.
* Excellent verbal and written communication abilities.
* Ability to manage high-volume, multi-channel communications including phone, email, and messaging platforms.
* Strong organizational,…