After Sales & Spare Parts Specialist

Overview

A global industrial equipment manufacturer with U.S. operations in Florida is seeking a Technical Parts & After-Sales Specialist to support its North American customer base. This role bridges customer care, supplier coordination, and technical support — ensuring that spare parts (both commercial components and made-to-drawing mechanical parts) are quoted, ordered, and delivered accurately and efficiently. It’s an excellent opportunity for a junior technical professional or recent engineering graduate to gain hands-on exposure to international machinery manufacturing, while learning directly from senior team members in a close-knit U.S. branch.

Base pay range

$55,000.00/yr - $60,000.00/yr

• Customer Care & Order Management
• Receive and process customer inquiries and orders for spare parts.
• Prepare and issue quotations based on price lists and technical input.
• Follow up on orders, deliveries, and service requests.
• Maintain accurate customer and order data in the ERP system.
• Communicate with local suppliers for fabricated and machined parts.
• Read and interpret mechanical drawings and blueprints to clarify requirements with suppliers.
• Monitor lead times and ensure timely delivery of all parts.
• Support the evaluation of supplier performance and delivery accuracy.

• Technical & Internal Support
• Collaborate with senior technical staff and the engineering team in Europe for clarifications.
• Assist warehouse and logistics functions when needed (shipments, trucking, etc.).
• Prepare Excel reports (backlog, order intake, shipments) and maintain documentation.

• Education: Technical degree or equivalent in Mechanical, Mechatronic, or Industrial Engineering (or related field).
• Experience: 0–4 years in a mechanical, manufacturing, or technical customer service environment.
• Technical
  
  Skills:
  
  
• Proven ability to read and interpret mechanical blueprints and part drawings
  .
• Basic understanding of ERP systems and Microsoft Excel.

Soft Skills:

Excellent communication, organization, and multitasking skills. Team-oriented, adaptable, and proactive mindset in a small-team setting.

• Base Salary: $55,000 – $60,000 (commensurate with experience)
• Health, Vision & Dental: 100% employer-paid individual coverage
• 401(k): Employer match up to 4%
• Life Insurance, Short-Term Disability, and AD&D
• Paid Time Off:
• 10 days PTO per year (accrual increases with tenure)
• 9 paid holidays annually

This position is a gateway to broader responsibilities in After-Sales, Spare Parts, or Purchasing within the company’s North American organization. The successful candidate will gain mentorship, international exposure, and the opportunity to grow into a key operational or customer-facing role.