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CPAP Support Agent
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-01-01
Listing for:
Lincare
Full Time
position Listed on 2026-01-01
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Job Overview
CPAP Support Agent at Lincare
This employee works directly with customers to improve sleep therapy compliance and improve outcomes.
Job FunctionsUsing company resources, policies, and procedures to provide complete and accurate data.
- Uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness.
- Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device.
- Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary.
- Resolves customer concerns by providing appropriate information regarding products and services.
- Records customer information and maintains database by obtaining, entering, and verifying required data.
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards.
- Provides customer follow up as required.
- Contributes to departmental objectives by accomplishing required contact and compliance results.
- Entry level
- Full-time
- Other
- Hospitals and Health Care
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