Commercial Lines Underwriter Assistant

Commercial Lines Underwriter Assistant Support

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies, offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to a company licensed in 42 states and continues to expand. FWCI is committed to doing the right things for the right reasons, reflecting the values of its family of companies.

We are excited to announce our search for a full‑time Commercial Lines Underwriter Assistant Support! In this role you will impact the Frank Crum business every day.

• Prepares and processes Loss Run Reports
• Works on a wide variety of special projects as assigned by management
• Ensures timely and accurate data entry of policy files
• Processes accurate work items received from agents, customers, and service providers
• Monitors email box for communications from agents and customers
• Researches and reviews databases, reports, policy information and other online sources to perform required tasks
• Processes and services new and renewal business
• Processes change requests for coverage modifications, updates to policy, and process cancellations
• Participates in project work including but not limited to research, policy clean‑up, and project quality review
• Assists with agency and customer communications via email and other approved methods of communication.
• Updates policies as approved by Underwriting
• Stays abreast of changing department procedures and processes
• Uses current systems effectively and follows set procedures
• Maintains department quality standards by assisting your team to achieve service/quality levels and targets
• Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked‑in

• High school diploma or equivalent is required
• Knowledge of modern office methods and procedures
• Ability to follow company guidelines, rules and procedures including reporting to work on time and performing duties of the position

• Zero‑dollar payroll cost health insurance for employees and $245/month for families
• Dental and vision insurance
• Short‑term disability and term life insurance at no cost to the employee
• Long‑term disability and voluntary term life insurance
• Supplemental insurance plans such as accidental, critical illness, hospital indemnity, legal services and pet insurance
• 401(k) retirement plan with 100% match of first 4% contributed and immediate vesting in the employer match
• Employee assistance program at no cost to the employee
• Flexible spending accounts for medical and dependent care
• Health savings account funded by Frank Crum
• Paid time off and holiday pay
• Education reimbursement
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

Frank Crum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Entry level

Full‑time

Customer Service

Wireless Services, Telecommunications, and Communications Equipment Manufacturing