Family Support Worker

Position: FAMILY SUPPORT WORKER - 64006506 1

Requisition No: 861406

Agency:
Department of Health

Working Title:

FAMILY SUPPORT WORKER -  1

Pay Plan:
Career Service

Position Number:

Salary: $41,828.80 Annually

Posting Closing Date: 01/19/2026

Family Support Worker - Open competitive Your Specific Responsibilities

• Assists clients with eligibility and preparation of forms.
• Interviews and determines financial eligibility for services based on established criteria.
• Registers and checks in clients.
• Monitors daily clinic schedule and communicates with clinic staff as needed.
• Provides information on and refers individuals to public or private agencies and community services for assistance.
• Maintains client confidentiality in accordance with Florida statutes.
• Photocopies and/or sends medical records based upon appropriate requests, ensuring releases are completed and filed appropriately.
• Answers all telephone calls courteously and promptly with accurate information.
• Uses multiple computer applications to perform duties and keeps technical skills current, which may include:
  Care Scope, HMS, Next Gen, Eaglesoft, Change Healthcare, Microsoft Office, Athena.

Required Knowledge, Skills, and Abilities

• Skill in operating a personal computer utilizing word processing, data processing, and graphic programs.
• Knowledge of basic principles of public health.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to plan, organize, and coordinate work assignments.
• Ability to handle multiple tasks simultaneously.
• Ability to work independently and be self-motivated and self-directed.
• Knowledge of principles and techniques of effective communication.
• Knowledge of barriers associated with not having a medical home.
• Ability to establish and maintain effective working relationships with others, prior experience with community organizations and the public, especially homeless populations.
• Ability to apply rules, regulations, policies, and procedures.
• Ability to find information and identify essential information.
• Have dependable transportation.

Minimum Qualifications

• Access to reliable transportation.
• Experience working in a medical clinic environment, including knowledge of medical terminology.
• Two years of experience working in a customer‑service role.
• One year of experience scheduling in a medical clinic environment.

Preferred Qualifications

• Three or more years of data entry experience.
• Three or more years of experience determining financial eligibility for services.
• Three or more years of experience utilizing an electronic health record.
• Experience working with the homeless population.

Where You Will Work

Bayside Health Clinic: 14808 49th Street N., Clearwater, FL 33762

Benefits of Working for the State of Florida

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, visit

Background Check and Drug Screening

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Veterans’ Preference

Candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission.

Equal Opportunity Employer Statement

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Disability Accommodation

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center  in advance.

Drug-Free Workplace

The State of Florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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