Front Desk Fitness Attendant

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.

Our Clubs offer first-class amenities, including championship golf courses, modern work spaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary
The Front Desk Fitness Attendant is responsible for shaping the members' experience by creating exceptional first and last impressions at the club. The primary responsibility is to deliver friendly and welcoming service through every interaction, embodying our commitment to Warm Welcomes, Magic Moments, and Fond Farewells. The role will greet members and guests with enthusiasm, assist with inquiries, manage check-ins and check-outs, and ensure a seamless experience throughout their visit.

Reporting Structure

• Reports to the Fitness Manager or Fitness Director

Day to Day

• Ensure all members and guests check in when using the club and that all members are addressed by name.

• Connect with members regularly and promote club activities.

• Create personalized service for members, including providing towel and water service while members are exercising.

• Promote the facility amenities, programs and the club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club.

• Answer telephones promptly and courteously and direct all calls to the appropriate areas.

• Must be knowledgeable of the following as applicable: tennis court reservation policy, personal training, fitness programs, youth center reservation policy, group exercise class descriptions, class reservation schedules, and all upcoming club events and specials.

• Perform close business functions following guidelines and procedures established by the club.

• Ensure the timely completion of daily assignments within designated areas to meet Club standards and maintain orderly and organized work spaces, tidying and arranging entry areas, and restocking and organizing the shop.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

• Follow all company, club, and department policies, procedures, and instructions.

• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

About You
Preferred

• High school diploma or equivalent.

• Previous experience in a customer service role, preferably in a fitness, hospitality, or similar environment.

• Demonstrated ability to interact positively and professionally with members and guests.

• Experience in maintaining cleanliness and organization in a public or recreational facility.

• Strong verbal communication skills, with the ability to effectively assist members and respond to their needs or concerns.

• Experience working as part of a team, contributing to a positive and collaborative work environment.

• Ability to handle minor issues or concerns that may arise, demonstrating a proactive and solution-oriented mindset.

Physical Requirements

• Frequent sitting, standing, walking, and driving

• Occasional exposure to temperature changes, dust, fumes, or gases

• Squatting, kneeling, reaching, grasping,…