Guest Services Agent

Join to apply for the FT Guest Services Agent role at Wyndham Grand Clearwater Beach
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Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida. It offers exciting career opportunities for enthusiastic individuals looking to embark on a rewarding journey in hospitality. Employees enjoy a fast‑paced, dynamic environment with opportunities for growth and development across guest services, food and beverage, housekeeping, and event planning. Surrounded by breathtaking Gulf views, our team creates unforgettable memories for guests in a truly picturesque setting.

Are you friendly, outgoing, and passionate about creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our resort. As a Front Desk Agent, you will play a pivotal role in ensuring guests feel valued and cared for from the moment they arrive.

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate strong attention to detail and a proactive approach to guest satisfaction.

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem‑solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Starting from USD $0.00/hr.

Entry level

Full‑time

Other

Restaurants

EOE AA
- Minorities/Females/Veterans/Disability/Gender Identity/Sexual Orientation