Director of HR Operations - Corp. Functions and Call Center Operations

Description

At PODS (Portable On Demand Storage), we don’t just lead the moving and storage industry we redefined it. Since 1998, we’ve empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it’s a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human.

We’re driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you’re looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination.

JOB SUMMARY

The Director of HR Operations – Corporate & Call Center Operations serves as the HR leader supporting our corporate functions and high-volume Sales and Service Center operations. This role leads a team of HR professionals who deliver strategic and operational HR support across diverse corporate departments and customer-facing Sales and Service Center teams. As a trusted advisor to leaders, this position aligns people strategies with business objectives to enhance performance, employee experience, workforce efficiency, and organizational health.

The Director ensures consistent execution, measurement, and communication of HR policies, processes, and programs across corporate and Sales and Service Center environments. This leader drives initiatives related to talent development, workforce planning, employee relations, performance management, and operational readiness. The ideal candidate is data-driven, skilled at leading and developing HRBPs, and highly experienced in supporting both knowledge-based corporate roles and high-volume, schedule-driven call center operations.

General Benefits & Other Compensation:

• Medical, dental, and vision insurance
• Employer-paid life insurance and disability coverage
• 401(k) retirement plan with employer match
• Paid time off (vacation, sick leave, personal days)
• Paid holidays
• Parental leave / family leave
• Bonus eligibility / incentive pay
• Employee assistance program (EAP)
• Commuter benefits / transit subsidies (if available)
• Competitive Pay
• Other fringe benefits (e.g. wellness credits)

What You Will Do:

• Strategic Leadership & Partnership
• Serve as the primary strategic HR partner to corporate and Sales & Service Center leaders, aligning HR strategies with functional and operational priorities.
• Lead, develop, and coach a team of HR professionals to deliver effective, business-oriented HR support across multiple functions.
• Partner with leaders to anticipate workforce needs, organizational gaps, and opportunities for improved performance and engagement.

• HR Policy, Communication & Compliance
• Support the consistent communication and compliance of HR policies and programs across corporate departments and Sales & Service Center teams.
• Develop and monitor mechanisms for measuring policy effectiveness, organizational adoption, and areas for improvements or standardization.
• Ensure all HR practices comply with federal, state, and local labor laws, especially those applicable to Sales & Service Center environments (e.g., scheduling, breaks, attendance).
• Provide clear and effective HR communications, toolkits, and resources to leaders and employees.

• Talent & Workforce Management
• Support talent management efforts, including succession planning and leadership development for both corporate and Sales & Service Center teams.
• Support Sales & Service Center workforce planning including staffing models, volume forecasting partnerships, and retention strategies.
• Guide HRBPs in delivering performance management coaching and employee development across varying role types—from corporate professionals to hourly Sales & Service Center agents.
• Support recruiting strategies in partnership with Talent Acquisition, ensuring the unique hiring needs of corporate and Sales & Service Center functions are met.

• Employee Relations & Culture
• Oversee complex employee relations issues, ensuring fair, consistent, and legally compliant outcomes.
• Monitor and address employee sentiment, culture trends, and engagement…