IT Specialist​/Lead

The IT Specialist is an internal facing position within Retail Cloud Technologies (RCT), DBA Teamwork Commerce.

The ideal candidate would have 2 – 7 years experience in the I.T. field, servicing fellow employee’s IT needs. While technical knowledge is important, communication skills to work well with internal contacts is vital, along with experience in fundamental project planning and execution.

The primary function of the IT Specialist/Lead is the internal hardware, networking and infrastructure service point providing internal technical support to employees on hardware and software setup, maintenance, and issue resolution support. The position is the primary point of support for Teamwork Commerce employees in the Clearwater, FL corporate office, U.S. remote employees, and employees in our Queretaro Mexico Office. Occasionally, due to time of day, support may be required for our employees in Ireland, United Kingdom, and China.

The IT Specialist/Lead duties include the following, as well as any other duties which forward the purposes of those actions listed above and contained in the list below:

Works to set up new computers, helping to purchase, update/upgrade, install RCT agreed-upon software solutions, and assist accounting in inventory management of these assets

• Quickly respond to hardware/networking/infrastructure issues at the Clearwater Office, or by phone or email with remote employees
• Assist the Cloud Services team, based in Ukraine, in any US infrastructure configuration additions or changes
• Help provide expert knowledge on “break/fix” issues relate to hardware, networking and infrastructure
• Regularly monitors the IT industry to recommend new standards for company laptops, tablets, and other devices
• Suggest improvements in Information Technology processes
• Take initiative on Information Technology advancements including recommending action, creating a project plan, and executing, or getting others to execute, on bringing the plan into existence.
• Keep current on company physical and cyber security policies and procedures (including privacy), apply them, and report anything unusual to IT Security and Office Management
• Other related tasks that may be needed for the roles.

Experience in the following is required.

Windows and Mac laptop hardware architecture

Windows/Mac Operating systems, settings, and configurations

Deploying, installing, configuring, and supporting company-based software such as Microsoft 365, Google Workspace, Slack, Chrome,

Support of Cloud-hosted solutions with smart clients

Organizing/Planning deployments of new software/tools/updates

Working with a diverse team of professionals with varying levels of technical skills

GREAT communication, attention to details and follow ups

Make recommendations on how to improve processes