Digital Workspace Specialist

REPORTS TO: Director of Information Technology

The Digital Workspace Specialist empowers staff to effectively use Microsoft 365 tools—including SharePoint, Teams, One Drive, and other collaboration applications—by providing support, training, and practical guidance. This role focuses on enhancing digital workflows, organizing shared digital environments, and driving efficiency across departments. The position also provides backup support to the Tessitura team by learning and assisting with show builds and on-sale setup processes.

• Serve as a knowledgeable internal resource for Microsoft 365 applications (e.g., SharePoint, Teams, One Drive, Forms, Outlook).
• Assist departments in structuring and maintaining SharePoint sites, Teams channels, and One Drive folders to ensure usability and consistency.
• Create and maintain user-friendly intranet pages and digital communication tools.
• Develop concise, easy-to-follow user guides, tutorials, and FAQs to assist staff in using digital tools confidently.
• Identify opportunities for digital process improvements and assist with basic tools like Forms, Lists, or Power Automate.
• Provide first-level support for Microsoft 365 issues; triage and elevate more complex technical problems when necessary.
• Stay current on new Microsoft 365 features and recommend adoption of tools that enhance productivity.
• Support internal dashboard or reporting efforts using Microsoft tools
• Serve as a backup resource for the Tessitura ticketing team by learning how to build shows and manage event setup for public on-sales.

• Bachelor’s degree in information technology (IT), Computer Science, or related field required.
• 2-5 years of experience working in IT environments with specialization in digital workspace technologies.
• Experience with ticketing systems (Tessitura preferred) preferred.
• Experience with Microsoft 365 required.

• Strong proficiency in Microsoft 365 applications, particularly SharePoint, Teams, One Drive, and Forms.
• Excellent organizational skills and the ability to structure information clearly for a variety of audiences.
• Effective written and verbal communication skills, including the ability to create training materials and coach users with varying levels of technical expertise.
• Detail-oriented, proactive, and dependable with a strong customer service mindset.
• Familiarity with Microsoft Power Automate, Lists, or Power BI is a plus.
• Microsoft certifications (e.g., Microsoft 365 Fundamentals or Microsoft Certified: Teams Administrator Associate) are preferred.

• Ability to lift and carry up to 25 lbs.
• Ability to sit at a computer for extended periods-of-time.
• Ability to operate computer, calculator, and other basic office machines.
• Ability to use telephone.
• Ability to maintain good attendance.

• Valid driver's license and safe driving record.
• Successful completion of a background check and drug screen.

Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees.

Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.