Sr. Director, Platform Reliability & Support

Sr. Director, Platform Reliability & Support page is loaded## Sr. Director, Platform Reliability & Support locations:
Clearwater, Florida, United States:
Greenville, SC:
Herndon, Virginia, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R44129
** Director, Global Reliability & Support – Stream One Ion Platform
**** About the Role
** We are seeking a dynamic Director of Reliability & Support to lead the global operations of TD SYNNEX’s Stream One Ion Cloud Commerce Platform—the backbone of our partner and reseller ecosystem across North America, Europe, APJ, and LAC.This role is pivotal in ensuring platform availability, performance, and resilience while driving innovation and operational excellence.

As a strategic leader, you will transform our delivery model into a world-class Service Organization, championing reliability engineering practices, automation, and proactive risk management.

You will work across a large, complex global organization, influencing stakeholders and fostering collaboration to deliver measurable business outcomes.
** Key Responsibilities
*** Lead Global Reliability & Support Strategy:
Define and execute a unified service strategy with clear SLAs, SLOs, and KPIs.
* Drive Operational Excellence:
Oversee 24×7 global operations centers and ensure rapid incident resolution.
* Champion Reliability Engineering:
Embed observability, automation, and resilience into platform architecture.
* Manage Risk & Business Continuity:
Own disaster recovery and compliance programs (ISO 22301, SOC
2).
* Build & Empower Global Teams:
Develop high-performing teams skilled in SRE, automation, and tooling.
* Influence & Collaborate Across the Enterprise:
Partner with CIOs, Product Management, and Regional Leaders.
** Qualifications
* ** Proven Leadership: 10+ years leading reliability or operations for enterprise-scale platforms; experience managing globally distributed teams.
* Strategic Acumen:
Ability to translate business objectives into actionable reliability strategies.
* Conflict Resolution Expertise:
Skilled in navigating complex stakeholder environments and resolving competing priorities.
* Global

Collaboration:

Demonstrated success working across regions and cultures in a large, matrixed organization.
* Technical Depth:
Strong understanding of SRE principles, cloud platforms (AWS/Azure/GCP), and ITIL frameworks.
* Education &

Certifications:

Bachelor’s in Computer Science or related field (Master’s preferred). ITIL 4, SRE Foundation, and Cloud certifications highly desirable.
** Why Join Us
** Lead a mission-critical global platform powering cloud commerce worldwide.

Drive innovation and transformation in reliability engineering.

Collaborate with top-tier technology partners and executive leadership.

Enjoy a culture that values ownership, growth, and customer success.
** Success Metrics**≥99.9% platform availability globally.
95% SLA adherence.
30% reduction in repeat incidents year-over-year.

Operational efficiency gains through AI-driven automation.
** Key Skills
** Executive Oversight, Integration, People Development, Service Oriented, Strategic Approach, Strategic Direction, Systems Reliability At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
* ** Elective Benefits:
** Our programs are tailored to your country to best accommodate your lifestyle.
* ** Grow Your Career:
** Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
* ** Elevate Your Personal Well-Being:
** Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
* ** Diversity, Equity & Inclusion:
** It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
* ** Make…