Sales Engineer; Hybrid

About Know Be4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI‑driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and Trust Radius, we are redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

As a Sales Engineer, you will be the trusted expert who bridges the gap between what prospect needs and what our product delivers – turning technical features into clear business value during every sales conversation. You will partner closely with Account Executives to support the sales process: demonstrating product capabilities, addressing technical questions, leading proof‑of‑value engagements, and helping customers understand why our solution is the right fit.

The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that makes deals happen.

• Product Demonstrations:
  Deliver clear, engaging product demonstrations that showcase our platform's features and capabilities, tailoring presentations to address each prospect's specific security awareness challenges and use cases.
• Technical Support:
  Partner with sales representatives throughout the deal cycle to answer technical questions, address concerns about product limitations or integrations, and provide accurate information that keeps opportunities moving forward.
• Proof of Value Execution:
  Lead structured POV engagements following established guidelines, working directly with prospect teams to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact.
• Customer Discovery:
  Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments, and gather the information needed to position our solution effectively.
• Problem Resolution:
  Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.
• Sales
  
  Collaboration:
  
  Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business.
• Continuous Learning:
  Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.

You are the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed.

• 1+ year of presales experience or equivalent combination of technical and sales experience, preferably in cybersecurity, SaaS, or technology environments where you have supported customer‑facing sales activities.
• Strong technical foundation in cybersecurity or related fields – you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams.
• Excellent communication skills with the ability to explain technical concepts clearly to non‑technical audiences – you write professional emails, deliver confident presentations, and know how to adjust your message based on who you’re talking to.
• Natural organization and follow‑through – you manage multiple customer engagements simultaneously, track action items without prompting, and take ownership of commitments you make to prospects and teammates.
• Collaborative mindset with strong interpersonal skills – you build rapport easily, work effectively alongside sales representatives, and actively…