VP of Network and Voice Services

Job Purpose

The Vice President of Network & Voice Services sets the vision and leads the global program to modernize, operate, and continuously improve the company’s enterprise network and voice platforms. This role will set the strategy and drive delivery of modern global solutions to standardize the technology footprint allowing us to drive gains in stability, visibility, and performance across regions. The role will need to partner with key business stakeholders to understand the evolving business landscape and ensure that their team is supporting the growth of the company.

To ensure we drive improvements in stability, this role will need to partner with IT Operations to design and stand up a Global Network Operations Center (NOC) to deliver 24x7 monitoring and maintenance of the environment. The following additional responsibilities are also expected of this role :
· Global accountability for enterprise WAN/LAN/WLAN, data center and cloud networking, edge and remote connectivity, internet egress, DNS/DHCP/IPAM, and voice/UC (including SIP/SBC, telephony, UCaaS/CCaaS) across all regions.
· Oversight of a $15 million-dollar portfolio covering run, change, and transformation, with clear service levels, budgets, and KPIs.
· Manage a high performing global team of 20+ people.
· Vendor and partner management.

• Network Modernization & Architecture - Define and execute a multi year network and voice modernization roadmap (SD WAN/SASE, campus modernization, cloud networking patterns, SIP consolidation). Establish reference architectures, golden configurations, and lifecycle standards to reduce complexity and technical debt worldwide. Partner with Security on segmentation/Zero Trust patterns and with Cloud on hybrid connectivity (e.g., Express Route/direct connects, transit architectures).
• Global NOC Program - In partnership with IT Operations, design, staff, and operationalize a 24x7 Global Network Operations Center with clear charters for monitoring, incident response, problem management, and change governance. Stand up observability/telemetry and synthetic monitoring, define SLOs/SLIs, and implement proactive detection and auto remediation playbooks. Create an on call model, runbooks, escalation paths, and executive communications for major incidents.
• Reliability, Visibility & Performance - Drive availability and performance outcomes (e.g., MTBF/MTTR, packet loss/latency/jitter, MOS for voice) with transparent operational dashboards for executives and stakeholders. Mature Problem Management to eliminate recurrence and prioritize structural fixes (capacity, design, vendor defects).
• Global Standardization & Lifecycle - Standardize the technology footprint (approved product list, firmware policies, configuration baselines, compliance drift management) across all regions. Plan refresh and lifecycle events, consolidating tools and vendors to improve supportability and cost.
• Financials, Sourcing & Vendor Management - Own budgets, forecasts, and business cases; negotiate commercial terms; manage SLAs with carriers, OEMs, and MSPs. Optimize cost to serve via topology simplification, bandwidth right sizing, and platform consolidation.

• 15 Years+ of relevant work experience
• >10 to 15 Years of experience directly managing / supervising employees
• Bachelor's Degree in Information Technology or related field is required.
• Master's / Post Graduate Degree in Information Technology or related field is preferred.
• Relevant certifications a plus (e.g., CCNP/CCIE, JNCIP, ITIL, PMP/Agile).
• Proven delivery of multi region network modernization (SD WAN/SASE, campus/wireless upgrades, data center and cloud network architectures).
• In depth knowledge of voice/UC (SIP trunking, SBCs, UCaaS/CCaaS integration, global dial plan/E911).
• Demonstrated success building or transforming a 24x7 NOC with strong incident/problem/change practices and executive communications.
• Strong vendor and contract management; budget ownership for multi million portfolios.
• Able to execute instructions and to request clarification when needed.
• Able to use common office equipment.
• Able to recognize and attend to…