IT Helpdesk

Overview

We are in search of an IT Helpdesk technician who will work to maintain a highly operational and seamless IT infrastructure for our employees.

Who we are:

Life Works Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.

Key Responsibilities:

• Perform troubleshooting, maintenance, preventative maintenance and installation of computers, printers, servers, wired and wireless infrastructure, media players, point-of-sale and other equipment at Lifeworks office locations
• Install, terminate and troubleshoot Cat 5/6 cabling
• Follow company policy to confirm, accept and close IT tickets
• Interface at an intermediate level with employees to effectively troubleshoot problems
• Assist with network configuration, software integration and hardware installation
• Coordinate with the IT Administrator and set up routine inspections and maintenance on the network as a whole

Experience and Qualifications:

• Excellent working knowledge of Windows 10/11
• Office 365 management of users/accounts
• A+ and/or Network+ experience is preferred
• Must be highly focused on customer service and able to interact with employees in a respectful and helpful manner
• Must be able to work in a fast-paced and often demanding environment
• This position requires driving between the various campus locations

Language

Skills:

Must be able to communicate effectively in English and have excellent written and verbal skills.

Physical Demands of Position:While performing the duties of this job, must be able to sit or stand for periods up to 7 hours at a time, working in the heat, cold and in small spaces. Must be able to climb ladders and crawl in small spaces such as under or behind desks, closets or attic spaces. Must be able to lift up to 50 pounds unassisted.

Life Works Wellness Center is located in 8 separate buildings, 5 of these buildings have a 2nd floor which is accessible only by stairs. Must be able to perform the functions of this position in all offices and locations of Life Works Wellness Center.

Benefits:

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Paid Time Off
• Holiday Pay

• Entry level

• Full-time

• Information Technology

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing