SaaS Implementation Specialist

## SaaS Implementation Specialist Apply:
Clearwater, FL:
Full time:
Posted Today:
R21960
*
* Job Summary:

** The SaaS Implementation Specialist champions the customer journey from sale to successful adoption, ensuring the SaaS platform is configured, tested, and launched to best suit client needs. You serve as a trusted advisor, minimizing friction and maximizing satisfaction in the critical onboarding window. Your ability to accelerate time-to-value not only supports rapid ARR realization, but your education and encouragement foster increased chemical and product sales through digital engagement.
** Responsibilities:
*** Leads new client onboarding and solution configuration, remotely or onsite.
* Develops training sessions/materials tailored for each customer’s needs.
* Resolves implementation/technical challenges, documenting and escalating as needed.
* Tracks activation metrics and customer usage during onboarding.
* Identifies and communicates repeated customer pain points to Product.
* Transitions customers to retention team upon successful implementation.
** Requirements:
*** 2+ years in SaaS onboarding, implementation, or technical account management.
* Training/teaching skills for diverse audiences.
* Troubleshooting, project management, and customer relationship skills.
* Excellent written and verbal communication.
* Strong process documentation and feedback orientation.
* Bachelor’s degree in Information Technology, Business, or a related field required.
* Relevant technical certifications (e.g. SaaS platforms, project management) are a plus.