Senior Director, Agency Operations Center of Excellence

** Our Company
** Explore how you can contribute  over 50 years, Ameri Life has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
** Job Summary
** Ameri Life is in the midst of an exciting and significant transformation of its operational infrastructure to better serve the evolving needs of its stakeholders across the country. As such, we’re seeking a visionary and results-oriented leader for our Agency Operations Center of Excellence (CoE) to help us drive our ambitious roadmap forward.
The Senior Director of Agency Operations Center of Excellence will execute our Contracting and Commissions Center of Excellence strategy, build a high performing team and operating model as well as provide day-to-day leadership of the COE, ensuring process excellence through scalable and efficient operations in support of the enterprise. The ideal candidate is a seasoned insurance operations professional with deep and direct experience in Center of Excellence creation and transformation, compliant operations, and process management.
** Job Description
**** Our Company
** Ameri Life’s strength is its mission: to offer insurance and retirement solutions to help people live longer, healthier lives. By putting its mission into practice, Ameri Life has become recognized as a national leader in developing, marketing, and distributing life and health insurance, annuities and retirement planning solutions to enhance the lives of pre-retirees and retirees. For more than 50 years, Ameri Life has partnered with the nation’s leading insurance carriers to provide value and quality to customers served through a national distribution network of over 200,000 insurance agents and advisors, over 70 marketing organizations, and nearly 50 insurance agency locations.
** Key Responsibilities
**** Strategic Leadership & Transformation
*** Shape and Execute CoE Strategy:
Architect and deliver a forward-thinking strategy for the Contracting & Commissions CoE, ensuring seamless alignment with Ameri Life’s mission and long-term business objectives
* Lead Enterprise Transition:
Spearhead the multi-year migration from affiliate-managed operations to a fully centralized CoE model, establishing scalable frameworks and playbooks for future transitions
* Champion

Innovation: Drive transformative initiatives that anticipate market shifts, leveraging technology and process innovation to position Ameri Life for sustainable growth and competitive advantage
* Navigate Complexity:
Tackle ambiguity and evolving challenges with agility, fostering a culture of resilience and adaptability within the CoE
** Operational Excellence & Performance
*** Optimize Operations:
Elevate efficiency and effectiveness across the Contracting & Commissions function, consistently surpassing financial and operational targets for Ameri Life and its affiliates
* Embed Continuous Improvement:
Instill a data-driven mindset, championing industry-leading processes and a relentless pursuit of operational excellence
* Deliver Actionable Insights:
Harness advanced analytics to generate insights that inform strategic decisions and accelerate performance improvements
* Champion a unified approach to delivering high-quality outcomes for all stakeholders
* Establish Robust Governance:
Represent the CoE at the Steering Committee, publishing transparent performance metrics (KPIs) and financial reports, and driving cross-functional collaboration
** Team Leadership & Development
*** Build and Empower Teams:
Assemble and nurture a high-performing CoE team, defining clear operating models and equipping talent with the tools for success
* Foster a strong, collaborative partnership with the Service Delivery team to ensure seamless integration of operational strategies and service excellence
* Develop Future Leaders:
Recruit, mentor, and grow a robust pipeline of leadership talent, fostering a culture of excellence, collaboration, and continuous…