Alarm Department Manager

Job Summary

Piper Fire’s Clearwater, FL Branch is seeking an Alarm and Low Voltage Department Manager. This position is responsible for the day‑to‑day operations of Piper’s Low Voltage Installation and Service Teams and will also support our fire alarm and special hazard inspection departments. Experience with BDA systems, CCTV, Security, Nurse Call, and Access Control would be a huge asset for this role.

The role is in‑office and requires daily presence in the Clearwater office unless traveling for job sites or other business needs.

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Company‑paid life and short‑term disability insurance
• Supplemental Long‑term Disability and Life Insurance Packages
• Legal Insurance
• Pet Insurance

• Maintain strong relationships with existing vendors and clients.
• Evaluate, recommend, and implement new product lines to expand the book of business.
• Cultivate industry connections through participation in trade organizations.
• Ensure the Alarm Department delivers exceptional, world‑class customer service.
• Oversee training for the Low Voltage Team and provide technical support as needed.
• Manage estimation of repairs and replacements for existing fire alarm and low voltage systems based on customer requests and inspection discrepancies.
• Coordinate recruitment, onboarding, and training of new team members.
• Oversee estimating, design, project administration, and project management functions.
• Collaborate with other departments to achieve organizational goals.
• Conduct performance reviews and ensure staff meet established objectives.
• Take on mission‑critical tasks as necessary to support business needs.
• Develop and implement best practices and SOPs to optimize operational effectiveness.
• Represent department operations to the executive leadership team.
• Support customer service efforts by meeting directly with clients when needed.
• Assist with sales initiatives, including inspections, service, and construction projects.
• Maintain P&L responsibility for the department.
• Manage operations across multiple locations.

• Minimum 5 years of experience in sales, project management, or management of low voltage or fire alarm systems.
• At least 2 years of management experience overseeing 5+ employees.
• Strong knowledge of fire alarm products, access control, BDA, and CCTV systems.
• Knowledge of estimating practices and procedures, including blueprint reading, software input, data analysis, takeoff techniques, and electrical system components.
• Ability to read and thoroughly understand all bid documents.
• High school diploma or GED.
• Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.
• Experience troubleshooting fire alarm and other low voltage systems.
• Familiarity with NFPA standards (NFPA 1, 70, 72, 101, 1221, 1225), FBC 2020, and current industry codes.
• Proficiency in Microsoft Office Suite.
• Ability to work independently without supervision as well as effectively as part of a team.
• Excellent verbal and written communication skills.

• Experience estimating and managing projects for BDA installations.
• Strong understanding of labor risk factors, including location, weather, labor availability, installation complexity, and scheduling.
• Proficiency with estimating software, including custom designations, bid summaries, item substitutions, special reporting, and job exporting.
• Experience using Bluebeam Revu for project documentation and takeoffs.
• Knowledge of Florida‐specific codes and familiarity with the Greater Tampa Bay Area is a plus.
• Possession of a GROL license is highly desirable.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field…