Store Supervisor - Countryside

Store Supervisor

Clearwater, Florida, United States

40 hours per week

$24.00 - $33.50 USD

Personal and Commercial Banking Services

The Store Supervisor supervises day‑to‑day team activities to ensure operational excellence and compliance with policies and procedures, mitigating risk and protecting the Bank and Customers. The role drives, reinforces, and demonstrates meeting operational, customer and sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the store and have the ability to run the teller side, platform, and customer escalations, supporting a team in acquiring, retaining and deepening relationships by reinforcing sales and advice activities that create personalized, connected experiences.

• Provides supervisory oversight to a team of advice and service colleagues in achieving individual and store objectives that result in legendary customer and colleague experiences.
• Provides day‑to‑day team leadership and work direction to ensure effective delivery of personalized, complex service and advice activities while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties.
• Work focus is generally short term with low to moderate risk.
• Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks and educates the team on risk management.
• Drives operational excellence in the store, including cash handling, vault management, control of negotiable items, fraud prevention, managing controllable expenses, promoting integrity, customer privacy and employee safety.
• Engages in conversations with customers about loan products and facilitates the application intake while maintaining an active NMLS registration.
• Leads, develops and coaches the team on delivering effective customer service, product, advice conversations and service.
• Proficient in customer relationship tools, services, products and campaigns to support the team in advocating for the customer.
• Requires knowledge and understanding of financial literacy and a broad range of products aligned with TD’s consultative approach.
• Acquires and deepens the store customer base through proactive sales and service activities utilizing generated leads specific to small business, residential mortgages and complex products.
• Connects with customers and prospects, provides financial advice, and deepens relationships through lead management activities, including self‑generated leads, partner/retail referral leads, customer outreach, appointment setting and lead prioritization.

• HS diploma or GED required; undergraduate degree preferred.
• 2+ years of related experience working with customers and/or sales in any capacity.
• Notary license preferred.
• Previous supervisory experience or demonstrated ability to provide direction, decision making and coaching.
• Proven ability to meet and exceed customers’ expectations.
• Strong organization skills to handle multiple tasks in a fast‑paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi‑task and maintain order in the store.
• Good working knowledge of Outlook, Lotus Notes, Word and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.

• Delivers end‑to‑end advice to customers, building trust, providing consultative support and advocating with proactive insights.
• Proficient in all products and services to provide consultative advice and mentors the team.
• Leads, coaches, and drives exceptional service at every customer interaction.
• Completes customer transactions and utilizes customer relationship management tools.
• Engages in lobby leadership and represents TD as the first point of contact for customer inquiries and escalations.
• Leads the execution of the store customer experience plan and supports the advice plan while ensuring operational excellence.
• Coaches to ensure customer issues are handled appropriately and participates in negotiation…